Great rental experience.

Big company with excellent service

Pretty good!

Picking up and returning the car at Melbourne airport was very smooth. The staff at the pick-up were very friendly and provided detailed and professional explanations of various scenarios. Their service was attentive, thoughtful, and very considerate.

The service was quite enthusiastic. The entire process took about half an hour, and I waited in line behind three people. When inspecting the car, I found a small dent under the trunk. I informed the Hertz staff, and they indicated that such a small scratch, about the size of a finger, was not an issue. Later, I saw in the rental documentation from Hertz that it specifies the size of damage that requires a claim.