Overall, it was okay. The car was new, having just over 10,000 kilometers on it. The vehicle was in good condition. However, the customer service insisted on adding insurance when we picked up the car. We initially chose the secondary insurance, but they said German roads are narrow and that even if we didn't hit someone, others might hit us. We had to add an extra €198 for insurance. They also recommended more expensive cars like BMW, even though we repeatedly declined. This was quite uncomfortable. The car pickup process took almost two hours, likely because the rental company is small. It might be considered big in Germany. Returning the car took a long time as well since it was hard to find the return location. Most major rental companies are at the train station, but this company's prices were reasonable. In the US, we never encounter such issues. After landing, rental companies are inside the airport, and you can get the car quickly. Germany's process is slightly more complicated. However, returning the car was quick. After handing over the keys, they checked the car inside and out, including the fuel. It was a fast process. Thumbs up for that.

It's okay.

For the past few years, I have been traveling to Germany and Switzerland every January. This is my second time renting a car at Frankfurt Airport. Buchbinder is located right inside the airport, making it easy to find. The staff were very nice throughout the process. Picking up the car from the garage was convenient, and the car was new and well-equipped. Everyone was very satisfied!

I booked a 320 on the website, but at the store, they insisted on giving me a 1.2T Skoda Fabia because I was under 25. The rental fee was not reduced, and I was forced to purchase full insurance and prepaid fuel.

El carro superó mis expectativas

Todo bien