NOT ACE AT ALL

Canada

Reviewed: Sat, Nov 25, 2023

About ACE: 4.0 /10

The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.

About QEEQ: 8.0 /10

ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...

Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

ACE

Toronto Pearson Airport(YYZ)

Toronto

Canada

Compact | Toyota Corolla or similar

4-day rental

Relevant Reviews on ACE in Canada

Igor

Canada

6-day rental

Compact SUV | Toyota RAV4 or similar

ACE

Toronto Pearson Airport(YYZ)

Toronto

Canada

Reviewed: Wed, Sep 18, 2024

“Good technical condition of the car, but very unfriendly attitude towards the client”

About ACE: 6.0 /10

The car was a Hyundai Tucson, but it almost similar to a Toyota RAV4 The waiting time at the meeting place (Viscount station) was more than 40 minutes. If there is no luggage, it is much faster to reach the place on foot in approximately 15 minutes. The staff does not want to admit that the insurance policies were not bought from them, they did not give the car without buying additional insurance from them! They also charged extra for after-hours car pick-up despite the fact that I arrived at the meeting place on time. The tank was only 2/3 full. The difference is not reimbursed for returning the car with a full tank.

About QEEQ: 9.0 /10

W.Ronald

Canada

4-day rental

Economy | Hyundai Accent 2 Doors or similar

ACE

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Sep 8, 2019

“Don't use easyrentcars.”

About ACE: 2.0 /10

Don't rent from Easter re gal in Vancouver BC. First of all I thought I was renting from Ace. We used Ace in Europe and we were delighted. How this time it turned out not to be Ace but a sub company. My rental for 5 days was to be $144.00. I was not informed that the discount car rental sub company would not accept my personal car insurances. Discount wanted $50 per day for their insurance. The clerk told me this was BC policy. I called Hertz and got a rental no problem and they accepted my insurance.