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Search for ACE Car Rentals in Toronto

NOT ACE AT ALL

Reviewed: Sat, Nov 25, 2023
About ACE: 4.0 /10
The car itself was fine, but the overall experience was poor. Pick up did not go well having to wait 20+ minutes for the airport shuttle, then a further hour or so sorting out all the paperwork. This included being told I had to pay extra for 'their insurance' having already upgraded insurance on the original booking. When I booked the car it was good value for money but with this 'extra insurance' that they insisted I purchased it was comparable with other more reputable brands. To be honest, I was fearing the worst dropping the car back. There were several stressed customers there not happy about the insurance 'extras' and/or the time it was taking (reflecting my own experience). However, drop off was relatively straightforward although I was kept waiting about 20 minutes for the shuttle to return me to the airport. All in all, not a good experience and I will be careful to check reviews / use a more reputable company in the future.
About QEEQ: 8.0 /10
ACE has a lot of bad reviews and would query whether QEEQ want to continue promoting them...
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
Toyota Corolla image
ACE
Toronto Pearson Airport(YYZ)
Toronto
Canada
Compact | Toyota Corolla or similar

Relevant Reviews on ACE in Canada

Hayden Johnson

View more >
ACE
Toronto Pearson Airport(YYZ)
Toronto
Canada
Reviewed: Thu, Aug 9, 2018
About ACE: 2.0 /10
When we arrived to pick up the car, we found out that the car rental company wasn't prepared and made us wait for 3 hours. After picking up the car, no staff helped us with our luggage and they overcharged us.

View more >
Economy | Hyundai Accent or similar
ACE
Toronto Pearson Airport(YYZ)
Toronto
Canada
Reviewed: Fri, Jun 7, 2024
About ACE: 8.0 /10
Staff at the counter was trying really hard to make me pay for the mandatory insurance coverage (25 dollars a day!), even if I showed that it was already included in the reservation. After a really long discussion a Manager arrived and in 10 seconds confirmed that it was already included...
About QEEQ: 10.0 /10

M.Bagger

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Economy | Toyota Yaris 2 Doors or similar
ACE
Calgary Airport(YYC)
Calgary
Canada
Reviewed: Thu, Aug 29, 2019
“Great experience! AAA+++”
About ACE: 10.0 /10
This location is off site in Calgary, we waited about 50 mins to be picked up , ( Tip, call when you get off your flight for pick up!) Driver was friendly and apologized for the delay, busy and weather! Clean car , Brand New Kia Soul 1500km , over all great experience! AAA +++
About QEEQ: 10.0 /10

B.Lambert

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Compact | Toyota Corolla or similar
ACE
Charlottetown
Canada
Reviewed: Sat, Jul 21, 2018
“Excellent”
About ACE: 10.0 /10
Like: Service in Charlottetown Pei was absolutely excellent! I've traveled all over the world and was most impressed with everyone at Ace helping with directions etc. Car was wonderful and super economical fin gas.
Dislike: Nothing I didn't like. Have already recommended ACE to several freinds.

K.guel

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Intermediate SUV | Toyota Rav4 or similar
ACE
Vancouver
Canada
Reviewed: Mon, Jun 18, 2018
“The staff was very helpful and the care was beautiful.”
About ACE: 10.0 /10
Like: I rented a red Jeep Rubicon 2018, it was my first time renting a car and they made my experience very pleasurable as well as knowledgeable. I was very pleased with the conditions of the jeep as well as the flexible times for drop-off, we needed to be at the airport by 7:00 am so that meant we had to get up very early and all we had to do was park the car in their lot and drop the keys in a secure box. Overall it was fantastic.
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