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Car was fine - customer service- very poor

Reviewed: Tue, Nov 7, 2023
About Easirent: 7.0 /10
The Drivalia rep was quite rude and unhelpful- really pushed daily insurance of £45 per day and not happy that I didn’t take it - did not know what fuel the car used and told me to look at the cap myself.
About QEEQ: 8.0 /10
Compact | Ford Focus or similar

Relevant Reviews on Easirent in United Kingdom

Caroline Polly

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Reviewed: Fri, Jun 30, 2017
About Easirent: 2.0 /10

Dom

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Economy | Ford Fiesta or similar
Reviewed: Mon, Mar 9, 2020
“A surprising sting in the tail”
About Easirent: 6.3 /10
The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!

R.Martin

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Compact | Ford Focus or similar
Reviewed: Wed, Sep 11, 2019
“This is the second time I have used you .. came back because your people are brilliant Raheel was gr”
About Easirent: 10.0 /10
The car was a joy .. your team work very hard but are charming and an enormous asset to a budget level organisation ... I get rolls Royce service for really competitive prices ... thank you
About QEEQ: 10.0 /10
All I would say is make it clear tonew people renting that they have to drop off at the pick up point .. your literature implies you deliver back to the airport and then call for the shuttle ... this is not the case ... other than that you are great .

N.Simpson

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Economy | Ford Fiesta or similar
Reviewed: Thu, Jun 27, 2019
“Good price and helpful staff.”
About Easirent: 8.7 /10
Car was fine and staff very good. The only downside is that you have to take the shuttle bus to collect the car. We were lucky to pick up a bus as soon as we got outside the terminal. Free service but takes around 15 minutes to get to the pickup point. Not so bad on return as it was daylight and we new how long it would take. We would use the company again as the difference in price made it worthwhile.
About QEEQ: 10.0 /10

C.Merlin

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Economy | Ford Fiesta or similar
Reviewed: Sat, Feb 9, 2019
“Excellent experience, will definitely use again”
About Easirent: 10.0 /10
Aaron was very helpful and friendly
About QEEQ: 10.0 /10

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