Car was fine - customer service- very poor

Pickup time was delayed

Helpful staff and easy check in

Excellent booking platform. Functions as you'd expect

I didn't find my booked car. Instead, have to take a loader van instead because I had no other options

Totally ripped off. On return, they pointed to tiny (2-3mm) stonechip in the windscreen and charged £135 for damage, despite my insistence that this hadn't happened during my rental. On returning home I was able to view the original condition report in better light and could see this chip was actually already marked on the sheet. But despite sending them proof of this, they refused to refund the damage charge. I can only conclude that they are purposely operating a business model based on insurance fraud and ripping off customers. AVOID AT ALL COSTS!

Although the bodywork of the car was clean the windows inside and out were filthy. On the outside the eater had been left to dry and