Car was fine - customer service- very poor

Very friendly and helpful staff. Easy in and out process.

Easy and speedy process.

The car should have been fully inspected before I arrived and any damage noted rather than making me do the inspection and risking missing something

The car (a peugeot 308 Auto) was very good apart from the fitted dash cam which was only stuck on the windscreen, kept coming unstuck and swinging under the mirror. Had to tuck it under the mirror in the end as was a distraction. Take photos of any marks/damage to wheels or bodywork before accepting car to prove innocence on returning. To be fair, Ben suggested that I do that for my protection. Also the Service warning light kept coming on suggesting a service was overdue but still a nice car.

New to me but the Price Drop Protector worked well on my original booking (Fiesta) but was of no use to me as I had to change the car at the last minute. Great idea though.

- great customer service and smooth process

There was an odour of cigarette smoke in the car, it had been cleaned and I think air freshener used, but you could still smell the smoke. Only minus really.