Car was fine - customer service- very poor

Hidden cost not sure the right advice was given

They only had a nine seater minibus for me when I’d booked a medium sized car but luckily one was returned late so I didn’t have to drive around London in a minibus! Counter staff were good and I enjoyed driving the Renault Captur. Rental was cheap but Easirent was hard to find and you need to allow an hour to get there from Gatwick Airport. I’d use them again now that I know where they are and how to get there!

Never use anyone else for your car hire booking!

We got a larger car than expected. or wanted. Also missing a parcel shelf, which we had to drive 10 miles out of our way to get.

The upgrade car was larger than we wanted, used more petrol, so more expensive for ya.

I could not get through on the phone for some time to alert them of the pick up and had to wait around 30 minutes at the airport

Didn't have my chosen car group when I got there, offered me a massive 7 seater truck which I didn't want and I had to wait over an hour for a car to be returned. It wasn't washed properly or hoovered inside. On the plus side it was perfectly OK and a nice car to drive so I wasn't too bothered but it definitely could have cleaned better