Car was fine - customer service- very poor

It took over an hour to complete the paperwork. Terrible service. I booked an SUV but got a station wagon instead. If I had known, I would have booked the station wagon from the start, since it's cheaper. They charged £120 for a second driver. When I wanted to cancel, they told me it was fine and that I would get a refund, but I never received it.

The website mentioned a shuttle bus, but no one answered the phone after calling for over 10 minutes. When I complained in-store, the manager acted like there was no issue with the phone, blaming me instead.

I waited for. Bit but no longer than is normal, and they seemed to be expecting me which was good. The paperwork took a bit of getting through I felt compared with hires i have had overseas. other than that the staff were helpful, customer oriented and accommodating. One thing, and this is a constant gripe of mine - can booing platforms and car hirers get a grip over the ‘additional’ insurances’ - just other wrap it all up in the initial cost and be truthful about it, or leave it out and stop trying to frighten people in to buying an expensive addition so that commission can be made.

See the comment about additional insurance - what a pain in the backside.

First I have to wait over an hour to get the car and it was extremely dirty. I was not happy with your counter staff Ray He is going to charge me £45.00 each day. I was told that I can drop my car in the car park while renting your car, as I have free parking at my work. On my return I was charge £48.00 because when I drove in the attendant raise the barrier manually and I was park in the space where I pick the rental car. Why is Ray told me it was free parking and RCP charge me £48.00. The area manager of RCP refuse my explanation. I will like Ray to pay me back the parking fee. I am not very happy about your service. Another thing they say I will pick up the car with a full tank of petrol BUT the gaze was just over a quarter . I hope you refund my money for the petrol as deposit.

Like: good location
Dislike: selling additional covers