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Live chat Email us Service Code: 6563321344
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Affordable company, but not very flexible.

Reviewed: Mon, May 13, 2019
About Routes: 9.2 /10
The only thing I found odd and slightly annoying is their renewal or extension policy. Normally when I rent a car and I wish to keep it for a few days longer, I phone up the company and they let me keep it at the same price for however long I need it for. With Routes, when I phoned to ask them if I could extent for a couple more days, they quoted me a price that was twice the amount of original rental. The only way I could have it for the normal price, was to rebook online, drive all the way back to the rental place (on the day my contact expired) and then sign and start a new contract for the extra few days. That was super annoying. There was no flexibility in term of returns, extensions, rebooking, or price. That's where a larger company like hertz or enterprise are better. Luckily I was still in the city on the day of my scheduled return, but had I been away, I would have either had to drive all the way back to Vancouver, or I would have been stuck paying twice the daily rate.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

Beck Maggie

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Reviewed: Fri, Jun 19, 2020
About Routes: 2.0 /10

Penny DuBois

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Reviewed: Wed, Jun 27, 2018
About Routes: 2.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Aug 20, 2019
“Good value, if a little slow.”
About Routes: 8.0 /10
It had sticker glue on the side window (fairly large) that was a little embarrassing. I would’ve appreciated if not being on the car.
About QEEQ: 9.0 /10
I waited a fair time for pick up but some other folks said they’d been waiting almost 40 mins to be picked up by the shuttle. I would now only use your service when I expect to have tons of time.

S.Eley

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Economy | Kia Rio or similar
Reviewed: Fri, Aug 16, 2019
“Worth it, given that it's much cheaper than renting with other agencies”
About Routes: 8.0 /10
The employees are extremely friendly. Because of this, I would absolutely rent from Routes again. The shuttle driver who drove during my trip from the airport was patient and one of the nicest people you'll ever meet. The driver on the way to the airport was, well, the opposite -- his stories made it clear that he has a road rage problem. The rental car itself was fine -- it was in ok condition. There was trash left in the vehicle (e.g., a large cup under the seat) from previous occupants, and the car had quite a bit of minor cosmetic issues (doesn't bother me at all). The main problem was that it took an extremely long time for me to pick-up the car, despite being second in line upon arrival at the rental car office. I waited over an hour. The staff was friendly, but didn't explain (until 50 minutes into the wait) that they were trying to find the car off-site. It was given to me with a quarter tank of gas. I guess, for the price, I shouldn't expect things to be smooth.
About QEEQ: 10.0 /10

marlene

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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Jul 14, 2019
“good price terrible car”
About Routes: 5.3 /10
the car was not at all clean when we picked it up. when we mentioned it to the staff they said sorry but it was very busy (which it was) and they did not have time to clean the car. It also smelled of smoke. The worse was that it was not sound mechanically. Made a loud revving noise and jerked along whenever the automatic system changed gears. It did not feel safe to drive and we emailed customer care. They responded after 3 days saying to call the local office where we could never get through to a live person. So we continued to drive it always nervous about it. It also guzzled gas to an extent I've never seen before. I asked for some sort of rebate when turning the car in but was told to let head office know. So I'm doing that now and hope you'll respond to our satisfaction. Otherwise we will never used your service again.

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