Loved the personal service - with a smile, a pleasure to rent from them

All good maybe show customers where spare wheel / Jack is etc

All good

Dissatisfied. The order clearly stated that the one-way fee was included, but upon arrival, I was asked to pay it again. They said that although it was included, it hadn't been paid, which is purely misleading! I ended up paying over 100 RMB more than what was listed in the order. Additionally, the questions asked by the staff and the forms to fill out were too cumbersome, many of which had already been filled out online. This wasted a lot of time. It was the slowest car rental experience I've had abroad.

Friendly and helpful people

Easy to book

The staff at Enterprise were friendly and incredibly helpful.

Like: Staff are nice and give useful information for trip. Car is in good condition.