Loved the personal service - with a smile, a pleasure to rent from them

Very satisfied

Dissatisfied. The order clearly stated that the one-way fee was included, but upon arrival, I was asked to pay it again. They said that although it was included, it hadn't been paid, which is purely misleading! I ended up paying over 100 RMB more than what was listed in the order. Additionally, the questions asked by the staff and the forms to fill out were too cumbersome, many of which had already been filled out online. This wasted a lot of time. It was the slowest car rental experience I've had abroad.

The pickup process was smooth, and the staff thoroughly explained the insurance coverage.

Rented a Mercedes C-Class but it was replaced by an Opel with a slight reduction in cost. Driving experience was different, but everything went smoothly.

The staff were quite professional, nothing to complain about.