Will never use again

Gail

United States

Reviewed: Mon, May 6, 2019

About FOX RENT A CAR: 4.7 /10

The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful

Medium SUV | Jeep Grand Cherokee or similar

1 days rental

Relevant Reviews on FOX RENT A CAR PHOENIX AIRPORT

S.WarnerCorson

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Fri, Dec 13, 2019

“Except for pickup being so long after a long flight it was fine”

About FOX RENT A CAR: 8.0 /10

It took too long at the counter - there were 3 people behind the counter and about 18 to 20 in line and one left for break leaving only 2. Took over an hour and a half to get car. Everyone was frustrated

About QEEQ: 8.0 /10

Booking platform was fine

United States

1 days rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Sat, Oct 12, 2019

“Rental cars are too expensive in Phoenix.”

About FOX RENT A CAR: 5.7 /10

The car was dirty and had a lot of scratches in the paint. It also had a lot of miles.

About QEEQ: 8.0 /10

L.Montoya

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Fri, Mar 8, 2019

“I will NEVER rent from you again.”

About FOX RENT A CAR: 5.7 /10

I waited for over an hour to get my rental. Then when I was up to the counter the attendant walked away go assist another coworker. Then proceed to advise me that it would another wait as my caf was NOT READY. If I wanted one of the ready vehicle it would be an upgrade. So instead of waiting for my Rent. As I was exhausted from traveling & couldn't mustard the angry to get my rental right then & there.

P.Hamm

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Thu, Mar 7, 2019

“Worst pick-up experience of my LIFE -”

About FOX RENT A CAR: 6.7 /10

I thought saving a 100 dollars on car rental for a week would be worthwhile I arrived for a 10:30 pick-up in Phoenix. The counter was located outside. It was 35 degrees. The line was took over two hours. I arrived at my destination at 3:00 a.m. It was cold, no one on the staff came and suggested the line move to indoors or gave explanation for the long wait -- it was TERRIBLE. The car turned out to be fine (to my delight) but could never trust using Fox again...and have made that known P

S.Gopu

United States

1 days rental

Standard | Volkswagen Jetta or similar

Reviewed: Sun, Dec 30, 2018

“if the waiting time is less, it would have been a good experience.”

About FOX RENT A CAR: 7.3 /10