Europcar provided incorrect advice

Before picking up the car, I was worried they might push insurance sales, but they didn't at all. They just confirmed with me that I didn’t purchase their in-store insurance. I originally booked an MG, but they gave me a Mercedes-Benz minivan instead. It was too big, and I was scared to drive it. They charged a 500 Euro deposit, which was refunded the next day after returning the car.

It was alright. I had booked a Polo but was given a Mitsubishi SUV. Although I wanted a Polo, the SUV felt too large for driving in Barcelona since many parking lots are quite small. If you're not an experienced driver, it's really hard to manage. The front desk lady tried to convince me that the Polo was too small and that one of my two large suitcases would have to be placed on the back seat, which she claimed is illegal in the EU. She suggested that I upgrade to a bigger car. I ignored her, but in the end, they just gave me the Mitsubishi SUV anyway. Clearly, it was just a way to make more money by telling lies.

The staff made it difficult during pickup by insisting on the original copy of the driver's license translation, without mentioning anything about insurance. The invoice was provided in Spanish by default, and after returning the car, I discovered insurance charges. I advise everyone to clarify these details beforehand.

Unsatisfactory. The deposit has still not been refunded!

Initially, I couldn't find anyone. There was no one inside the store. Later, I found them outside, but the place to complete the paperwork was on a different floor.