Easyrentcars were half the price of anyone else that weekend including Europcar I got the car from

Call centre staffed in Philippines - no idea of local operation in Brisbane or vehicles etc... reluctant to transfer to local office. Call centre advised that desk would be open til midnight as my flight was delayed. However internaltional desk was not staffed and had to go all the way to domestic terminal to collect car which added over 60mins. Wish I was told this could happen in advance.

As a business customer, I would like to find a way of going straight to the car and not repeating all the application details which are very time-consuming. However Stephen, our customer service guy was excellent and made the process as painless as possible. And everything else was as it should be. Thank you.

During the booking process, I accidentally booked a car at the wrong pick up time. I applied for a refund and rebooked the car. A few hours later, I received a call noting that I had made two bookings and confirming the refund. It was a great piece of customer service that put my mind at ease that the correct booking was in place. I would recommend QEEQ again on the basis of this attention to detail. Clearly there was a flag system in place and I appreciate the confidence that that gave me about my booking.

全般的にとても満足です。 唯一カーナビが使い難かったことだけがちょとだけ残念です。 具体的には携帯の検索で出てくる場所名をインプットしても出てこずコンシェルジェに頼んだりして結構苦労しました。 カーナビがあったので色んなとこに行けたので今回は凄く満足の旅行でしたのでカーナビの使いやすさは必須です！

予約プラットフォームとしてはよかったです。日本国内で競争力がもっとあると嬉しいです。具体的には１２月半ばの宮崎で役20%他社より高かったです。

車も凄く綺麗で車を借りるのにもすごくスムーズにに借りれました。

特になし。

清潔で新しいトヨタの車でした。 簡単に車を見つける事が出来るし、初めて外国でレンタカーを使いましたが、問題なく運転でき、返却出来ました。また利用したいです。