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Search for Hertz Car Rentals in Dubai

Disappointing service from Hertz

Reviewed: Tue, Nov 8, 2022
About Hertz: 8.0 /10
Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.
About QEEQ: 10.0 /10
Great service. I would like you to take my issue with Hertz as I did not get the service I paid for.
Reply by Qeeq:
We are sorry to learn you had unsatisfied experience. Could you please kindly send us your rental agreement and final invoice so we can better assist you? Thank you for your understanding and help.
Standard Crossover | Corolla Cross Hybrid-hybrid or similar

Relevant Reviews on Hertz DUBAI AIRPORT

Tina Judd

View more >
Reviewed: Wed, Jul 24, 2024
About Hertz: 10.0 /10
It was okay. Surprisingly, the Accord didn't have automatic headlights. I got fined 900 for not turning on the headlights after leaving the airport at night.
About QEEQ: 10.0 /10

Beacher Eve

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Reviewed: Sat, Feb 17, 2024
About Hertz: 2.0 /10
There was practically no service; the service speed in the UAE is really slow.

Alger Constance

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Reviewed: Mon, Dec 11, 2023
About Hertz: 6.0 /10
Very average, it felt completely different from the Hertz I rented in the US!

Miranda III.

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Reviewed: Tue, Apr 11, 2017
About Hertz: 10.0 /10
The airport store is very small, with only two people attending to customers. We waited for about 20 minutes before our turn. The service attitude was great and explained everything clearly. Some of the add-ons we initially planned to purchase were suggested with better alternatives by the staff. Amazing!
About QEEQ: 10.0 /10

Joshua Stone

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Reviewed: Sat, Mar 18, 2017
About Hertz: 10.0 /10
Pickup was smooth, just showed the booking number.
About QEEQ: 10.0 /10

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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8785820207
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Service Code#8785820207

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