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Disappointing service from Hertz

K.Alsaif

United Arab Emirates

Reviewed: Tue, Nov 8, 2022

About Hertz: 8.0 /10

Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.

About QEEQ: 10.0 /10

Great service. I would like you to take my issue with Hertz as I did not get the service I paid for.

Reply by Qeeq:
We are sorry to learn you had unsatisfied experience. Could you please kindly send us your rental agreement and final invoice so we can better assist you? Thank you for your understanding and help.