Too slow for pick up at 10pm. Voucher unclear who renting off and had to wait behind 2 other custome

As always, very satisfied.

The Europcar counter is right in the domestic arrivals hall. We picked up the car around 9 am. There was no one in line, so we were helped immediately. All the counter staff were of Indian descent and had a bit of an accent, but they were very nice. They checked our passport, driver's license, and its translation, asked if we had bought insurance, and then gave us the car keys. We walked to the parking lot ourselves to pick up the car. The parking lot is left when you exit the arrivals hall. Compared to other car rentals at the airport, Europcar has relatively fewer parking spots.

The wait time at the counter was extremely long, and the staff were inefficient.

Not bad

Counter staff was very efficient but handling all the people waiting for their cars with no assistance was clearly not easy.