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Live chat Email us Service Code: 6245984217
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Above average except for dysfunctional sat nave which spoilt the experience.

Reviewed: Wed, Oct 26, 2022
About Europcar: 8.0 /10
The Kia was in excellent condition and the latest model. However: Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount. It follows I was mislead in relation to having to pay extra for sat nav. The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.
About QEEQ: 8.0 /10
Reply by Qeeq:
We are sorry to learn you have unhappy experience. We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.
Compact | Kia Cerato or similar

Relevant Reviews on Europcar AUCKLAND INTERNATIONAL AIRPORT

Donahue Rudolph

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Reviewed: Thu, Jan 30, 2025
About Europcar: 2.0 /10
The queue was long, and the staff worked very slowly. I waited for almost an hour.

Bblythe Brooke

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Reviewed: Mon, Aug 26, 2019
About Europcar: 2.0 /10
The service attitude was not very good, and no one guided us to the car. They also didn't specifically emphasize how to handle the return if it was outside business hours, which left us in a passive situation. The overall experience was not very good.

Mirabelle Ingersoll

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Reviewed: Wed, Dec 13, 2023
About Europcar: 10.0 /10
Great service attitude. Although I don't understand English well, they patiently used a mobile translator to communicate.
About QEEQ: 10.0 /10

Burke Jacob

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Reviewed: Thu, Oct 22, 2015
About Europcar: 8.0 /10
They provided a new model Mitsubishi SUV with good performance. The pickup process at the airport was convenient and efficient.
About QEEQ: 8.0 /10

S.Puleosi

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Mini Van | KIA Carnival or similar
Reviewed: Wed, Aug 8, 2018
“Beautiful car to drive”
About Europcar: 10.0 /10
Like: I just love this car
Dislike: No faults to mention

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