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Skimping on the safety of babies - shame on Ezu!

Reviewed: Thu, Oct 20, 2022
About EZU: 5.0 /10
The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!
About QEEQ: 8.0 /10
Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with the car hire company. We will forward your complaint to them and require them to improve the vehicle condition and their service. If you need any assistance, please kindly feel free to contact with us. Thank you for your understanding. Have a great day!
Economy | Nissan Tiida or similar

Relevant Reviews on EZU QUEENSTOWN AIRPORT

Dawn Meredith

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About EZU: 10.0 /10
Although the pickup was off-airport, the staff was easily reachable, so there were no worries.
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Medium SUV | Toyota Highlander Guaranteed model
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sameer iyer

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Economy | Toyota Yaris or similar
Reviewed: Tue, Apr 20, 2021
About EZU: 9.0 /10
It's been a week and I still haven't received my deposit. They had promised to transfer it back in 1-3 days. I have called them up twice and yet no resolution.
About QEEQ: 9.0 /10
Price drop protector did not work.

R.kennedy

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Full Size Van | Nissan Elgrand or similar
Reviewed: Wed, Aug 7, 2019
“Terrible compared to other companies”
About EZU: 5.7 /10
The fact we are not getting the $1500 bond back for a month is disgusting. The snow chains provided were too big and the staff member who checked us in could bearly speak English which meant we didn’t understand alot of what was said. We also purchased insurance and were then told that regardless of the insurance if anything happened to the car we were liable.

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