All good in the end.

Not bad overall. However, the staff at the counter described the car as brand new, but upon inspection, we found five minor damages. After taking photos and discussing with them, they asked us to email the company, which I found unsatisfactory.

The service attitude was great and the explanation was very clear.

Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere

There weren’t any spaces to park the car at the rental return at the Wellington airport.

Disappointing. I have raised a complaint about Europacar. I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.