Nice rental experience which was smooth and efficient.

The pick-up location has hidden charges and forces customers to purchase full insurance. Although they promised to refund the insurance fee after communication, the refund was never issued.

Very good

Everything was quick and convenient. I took pictures of a few blemishes prior to driving the car but this was unnecessary. A very good experience!

Price was good and the process worked as expected. A very good experience!

There was a long queue at pick up and I had to wait over an hour to collect my car.

No problems at all.

We rent cars at least three times a year and has done so for many many years. It was more then ten years ago we had a worse experience then this. And then it was in an developing country. 1: Quirky que-system and non working mandatory self service stations 2: Pushy staff trying to scare, lie, and bluff you in to taking extra insurance. For instance saying they had never herd of insurances through credit cards. 3: Pushy staff trying to scare, lie, and bluff you by not telling you actual cost if car damaged or stolen. Instead of talking about actual cost of about 1500£ trying to scare you with 18000£. 4: Pushy staff trying to push the “hire-car-fuel-scam” 5: Pushy staff trying to push on you a more expensive car. Car, car return and everything else was very satisfying.