Overall service was quite satisfying. Since I purchased full insurance at the store, it was more expensive but gave peace of mind and saved trouble. The return process involved hardly any inspection. They even upgraded me to a Camry for free. The car was relatively new. They are now part of Hertz! Overall, I was happy with the experience.

The counter staff at Mascot were friendly and very helpful. The windscreen was a little dirty on the inside from a previously attached GPS and stickers that had been removed.

The counter staff were not sure about car category and tried to offer lower category!!. Also, they should maintain courtesy and should not give remarks about clients' countries of origin that might not be acceptable.

Excellent as usual

You need to disclose insurance is not included, i found it very sneaky that you wait until I picked up the car to over charge me for insurance which was more expensive that the car rental. I would have booked with others who would have worked out cheaper!!