Outstanding service from Budget at Norwich Airport.

Pick-up and drop-off were very convenient. Got a BMW 118, had good performance. Perfect for three people.

My English isn't great, so at first, I was pitched various extra services for a long time, such as GPS and WIFI rental, which I understood but found much more expensive than Zuzuche. I initially thought I was just putting a deposit on my card, but it turns out I was charged over 200 pounds for some insurance. Additionally, returning the car with an empty tank cost over 60 pounds, which is a rip-off. I'd rather return it with a full tank since it’s hard to time it right to return it when the tank is empty, and refueling only costs around 50 pounds. It felt like an Indian guy was trying to upsell me, with a British boss standing behind him. My advice: don't take any of their additional services. Also, before going, I called the store and was told that I needed an international driving permit or a notarized translation of my domestic license. Hong Kong licenses or translations of domestic licenses wouldn't work. However, in reality, the translation document was sufficient. Unlike Hertz, which clearly states that a translation document is acceptable.

Car was very good

The Budget return counter was closed. I had to call the number indicated there, only to find out that there's a key-drop box. Why didn't they just write it there??

I prepaid £60.40 for the rental. On arrival I added another driver and informed on this cost. However after returning the vehicle I was sent an receipt of charges that totaled £146.62. Rental Charges £51.37 Fees and Surcharges £16.85 Optional Services £27.99 Refuelling Charge £25.97 VAT (20.0%)£ 24.44 My Prepayment showed as £71.50 leaving an outstanding balance of £75.12. I queried the additional costs with Budget as the vehicle was full on return and they agreed to reimburse me £36.15. I am extremely disappointed with this service and unexplained costs and feel I have been ripped off. When I returned the car I was not told my the representative that I would be facing extra costs or explained what I was signing.