Don’t do it

The entire service was incredibly hassle-free. The Japanese staff took care of everything for me. Before heading out, they recommended I get the ETC card, which made highway travel much more convenient. The vehicle was unexpectedly upgraded from the basic Mazda 2 to the Japanese version of the Mazda CX30, which came with a rearview camera, adaptive cruise control, and more.

The service at the rental counter was quite good.

Originally booked a Mazda 2, but was told only a Suzuki van was available when picking up the car... They had a take-it-or-leave-it attitude.

The store closed early. We returned to the store around 8:50 PM, and there was no one there. We couldn't return the car, and no one answered the phone. When we called the service center, no one spoke English. Our flight was in the early hours of the next morning, and they actually asked us to change our flight to return the car the next morning. No one was willing to help, so we had to find a local friend to handle it. We've rented cars many times, and this is the first time a store hasn't called to confirm a return when the time was approaching. The store's English communication was also problematic. Our reservation was to return the car from 8 AM to 8 PM, but we picked up the car around 9 PM. We even asked the store if we could return the car at 9 PM, and they agreed. However, on the day of return, they closed before 9 PM. The store's closing time was supposed to be 9 PM. This is really outrageous!

Arriving at the airport to look for the counter was a little difficult. There was no Europcar sign but rather Times so we were going back and forth looking for the counter. It’d be worthwhile having a number to text vs call if we were running late.