Everything was satisfactory except the extremely slow claims process, it took almost 3 months!

Picked up two brand new Benz Vito cars from the airport with friends, no issues at all. The paperwork and car pickup process were quick, and there's a shuttle from the counter to the parking lot every 10 minutes. The pickup and return procedures were explained in detail, and no language issues as everything was communicated in English. Upon returning the car, there were some scratches on the rims and we were informed there would be compensation. They said the damage department would assess and deduct the cost from the credit card used for the reservation, and send the detailed bill to the provided email. It took about 7 business days to receive the charge information, which was split into two transactions. However, even after returning to my home country, I hadn't received the detailed email from the rental company and had to request it myself. This was a bit unsatisfactory.

the car was upgraded at no extra charge, and the counter staff were were polite

price drop worked very well and saved money on the car hire.

Very good

Excellent

Great service, very pleasant staff, especially to nice to the children.

Great