Easy, smooth rental. Happy to use Europcar again.

Satisfied overall. However, the car I picked up was quite old, with nearly 70,000 kilometers on the odometer. It consumed a lot of fuel during the trip. Driving from Reykjavik to Hofn, I discovered it was leaking engine oil. Fortunately, this issue was noticed in a town where there happened to be a rental office. With the guidance of QEEQ's customer service, I was able to exchange the car for another one, which also had close to 60,000 kilometers on it. Thankfully, this one had no issues, and the trip concluded smoothly. I would not consider renting from this company again.

Very satisfied

The car gas tank was not full and the passenger side door did not open from the inside.

1 day+ before picking up the car, I tried to change the booking to add an extra day thru the website. It allowed me to go thru the details and gave the cost differential but then asked me to call the customer support to make the change. When I called the customer support in Singapore they informed me that I could not make the change even though I had paid extra to make my reservation flexible.

Very helpful counter staff, but the car I ordered was not available. Was offered an acceptable alternative.

The price was much more expensive than before.