Easy, smooth rental. Happy to use Europcar again.

Originally, there were no Jimnys available at the store, but the lady at the front desk actively coordinated with another location to get me a car so I could drive over and exchange it for a Jimny. The overall experience was excellent.

Very satisfied.

The late-night car pickup was smooth.

The car gas tank was not full and the passenger side door did not open from the inside.

1 day+ before picking up the car, I tried to change the booking to add an extra day thru the website. It allowed me to go thru the details and gave the cost differential but then asked me to call the customer support to make the change. When I called the customer support in Singapore they informed me that I could not make the change even though I had paid extra to make my reservation flexible.