Customer service was terrible. No apologies given for time waiting on both pick-up and drop-off. They didn't apology for the inconvenience of there being different information on documents. And no apology for missing my ferry.
There were four other people in the are with the exact same problem. All British with no passport on them, but told different things.
Very good except for time taken to pickup the car and when i tried to extend the cover and it was extremely expensive and overpriced; as a result i am unlikely to use Green Motion again
“Bit crap, but dodgy, but it's cheap - so weigh it up..”
About GREEN MOTION:5.3/10
Crap, lazy and often rude customer service. I waited over an hour to pick my car up (making me late), and I had to ask many times for receipts and copies of paperwork. When I dropped the car off it was a very fast process. However, I had to follow the staff member very closely around and in the car when returning the vehicle, as he kept trying to run away from me - maybe trying to add problems with the vehicle that weren't there?? He also said we checked out a satnav on the form and that we didn't return it - we didn't even take a satnav in the first place! I got an overall dodgy vibe from the whole experience.
Like: Good place to hire a car from in a car park near the city centre Dislike: Hard to find location in the first instance.
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Customer Service
Inconsistent information given.
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View more >A.Holmes
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View more >Dislike: Hard to find location in the first instance.