Really good experience. The Alamo counter at Munich Airport was excellent—super efficient and the staff were friendly and helpful. Check-in and paperwork were handled really fast. They’d run out of the VW Passat I originally booked, so I paid a bit extra to upgrade to a 5 Series Touring. Totally worth it, it drove great.

Satisfactory

Counter staff very helpful. Vehicle was supposed to have full tank but didn’t but they accepted this without issue in return.

A map showing where the car is located would really help we spent ages lookING for the car. Although my fault I was so busy looking up at numbers that I missed a step by the lifts and pushed my father in the wheelchair over the step (although it has a tape it is faded and if looking up is very easy to miss) and he fell out and banged his head. Why does the alamo sector have a reverse numbering scheme to the rest of the whole parking lot.