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Search for Easirent Car Rentals in Glasgow

Appalling customer service from Easirent.

Reviewed: Tue, Sep 21, 2021
About Easirent: 6.0 /10
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
About QEEQ: 8.0 /10
Fiat 500 image
Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Mini | Fiat 500 or similar

Relevant Reviews on Easirent in United Kingdom

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Full Size Van | Seat Alhambra or similar
Easirent
Edinburgh Airport(EDI)
Edinburgh
United Kingdom
Reviewed: Mon, Dec 30, 2019
“Terrible”
About Easirent: 4.3 /10
The hiring process was so slow and the condition of the hiring company offices is terrible. I had to wait for over an hour to pick up my car. The staff of this company were so rude. The condition of the car was so bad. There was an engine fault on the car and the guy told me to add some liquid to fix it which I did but the fault remained. The car only had quarter of fuel which so inconvenient. I will never book a car with easirent again. Terrible experience overall.
About QEEQ: 10.0 /10
Seems like a good alternative to rental cars.com.

CHC

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Mini | Fiat 500 or similar
Easirent
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Wed, Jul 31, 2019
About Easirent: 8.3 /10
Didn’t get the car I booked - I got one much larger which most people might not mind but I was nervous driving a much larger car. They just said they didn’t have the one I booked. It took awhile to get the car and I had to ask them to fill the tank before I took the car which took longer. I also spent more on fuel as the car was much less economical than what I had booked. The staff were friendly and polite if a little slow, and my booking was cheap. The location is not that easy to access on public transport which added a lot of time to my journey to/from pickup. On drop off they didn’t advise me of any charges but did charge my card. It was a legitimate charge but staff should make the driver aware of charges at the point of drop off.
About QEEQ: 9.0 /10

P.HOUSTON

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Economy | Ford Fiesta or similar
Easirent
Southampton Airport(SOU)
Southampton
United Kingdom
Reviewed: Thu, Jul 18, 2019
“WORST EVER EXPERIENCE, AND OUT OF POCKET”
About Easirent: 2.0 /10
DO NOT HIRE ANY CAR FROM EASIRENT I had a terrible e experience, with them starting by making me wait 40 minutes for the shuttle bus, or I could "get a taxi". Then they tried to say I was out of hours and wanted to charge me £60 extra on top of my hire, then wanted £1500+£100 deposit for a car with half full tank etc. I ended up walking out with no car, and a family looking to get a taxi in an industrial estate outside of town, which cost me £50. So no hire car and more outlay...even the taxi driver said he regularly has to pick people up there...so I cant have been an isolated cash. Stick to the mainstream companies...pay the little extra...because these guys will try their best to take more.ml eyes off you.

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Mini | Toyota Aygo or similar
Easirent
London Luton Airport(LTN)
London
United Kingdom
Reviewed: Sat, Jun 8, 2019
“Allow extra time to pick up and drop off car.”
About Easirent: 6.7 /10
Slow at picking up car, had to wait in a queue and then wait whilst electricity went down for 10 mins (daily occurrence) and then wait for car to be washed. Had to pay £260 for a small scratch on door which had occurred through a stone strike.
About QEEQ: 7.0 /10

P.Murtagh

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Mini | Fiat 500 or similar
Easirent
Belfast
United Kingdom
Reviewed: Thu, May 17, 2018
“Car Rental Aldergrove”
About Easirent: 9.4 /10
Like: Helpfulness of the staff
Dislike: The length of time for pick up, and waiting at the offices whilst staff attending to other matters

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