Appalling customer service from Easirent.

J.S

United Kingdom

Reviewed: Tue, Sep 21, 2021

About Easirent: 6.0 /10

I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.

About QEEQ: 8.0 /10

Mini | Fiat 500 or similar

6-day rental

Relevant Reviews on Easirent in United Kingdom

p.m

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Intermediate | Skoda Octavia Estate or similar

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London

United Kingdom

Reviewed: Thu, Jul 18, 2019

About Easirent: 2.0 /10

Waited 2 hours for our car and service was atrocious. They just kept saying nobody makes estate cars anymore, you can have your money back!! Not a solution when you have just arrived here with 4 suitcases and 2 tired kids

P.Mitchell

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Reviewed: Mon, Jun 24, 2019

“Happy with mostly everything apart from the cleanliness of the vehicle. Wasn't impressive.”

About Easirent: 7.7 /10

On returning the car I stopped in Farrington to top up fuel when car wouldn’t start. Due to the car running out of Adblu I wasn’t able to start car. I called office which then was asjed to buy and topup Adblu. On doing this the car still didn’t start so RAC had to be called. This cause a lot of stress as I had a 6 mth, 4 year & 6 year old and a flight that day. This is something that should of been checked before hiring a vehicle.

About QEEQ: 8.0 /10

Crofter

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Mini | Toyota Aygo or similar

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Heathrow Airport T5(LHR)

London

United Kingdom

Reviewed: Sun, Jun 16, 2019

“Excellent value for money”

About Easirent: 8.3 /10

Having never used Heathrow airport before, I found it difficult to find where to catch the bus from to the rental company. A phone call to the office sorted it, but perhaps the bus stop number could be added to the booking instructions. I also found it difficult to locate the offices to drop off the car. However, the car itself was fantastic value for money. I booked a small vehicle but was upgraded free of charge to the next size up due to availability. All staff were very friendly and helpful. I would definitely book with Easirent again. Especially now I know how to find them. :)

About QEEQ: 10.0 /10