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Search for Easirent Car Rentals in Glasgow

Appalling customer service from Easirent.

Reviewed: Tue, Sep 21, 2021
About Easirent: 6.0 /10
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
About QEEQ: 8.0 /10
Fiat 500 image
Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Mini | Fiat 500 or similar

Relevant Reviews on Easirent in United Kingdom

M.Ross

View more >
Intermediate | Skoda Octavia or similar
Easirent
Edinburgh Airport(EDI)
Edinburgh
United Kingdom
Reviewed: Tue, Jul 9, 2019
About Easirent: 8.0 /10
Only complaint I have was the inside of the windows were not clean.
About QEEQ: 10.0 /10

P.KEMP

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Mini | Fiat 500 or similar
Easirent
Exeter Airport(EXT)
Exeter
United Kingdom
Reviewed: Mon, Jun 10, 2019
“NO PROBLEMS WITH ANYTHING, ONLY WAITING FOR THE DEPOSIT TO BE CREDITED BACK FROM THE CREDIT CARD”
About Easirent: 10.0 /10
ONLY WAITING FOR THE DEPOSIT TO BE CREDITED BACK TO THE CREDIT CARD.
About QEEQ: 10.0 /10
NO PROBLEMS, NO ISSUES.

V.Parrish

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Mini | Fiat 500 or similar
Easirent
Belfast International Airport(BFS)
Belfast
United Kingdom
Reviewed: Wed, Mar 20, 2019
“Great!”
About Easirent: 9.7 /10
Aaron who was the assistant manager dealing with us at the Belfast International Branch was asbolutely brilliant!
About QEEQ: 10.0 /10

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Economy | Ford Fiesta or similar
Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Thu, Jan 24, 2019
“Average”
About Easirent: 4.0 /10
The whole thing was a little duplicitous for me. They advertise the car at one price (£38) but when you turn up there is a compulsory insurance that makes the price of the rental completely unreasonable. I normally rent with Sixt but wanted to try this to see what it was about. The rental with Sixt was smooth, efficient, friendly and for the same car ALL in was £78 (different weekend). The rental with Easirent was average and inconveniently located (at best) and ALL in was £135. I don't mind a little inconvenience as a trade off if its better value or the service is out of this world but to be downgraded in every way and pay way more for it was a little surprising. Thankfully I had also read the small print in the contract and noticed the completely unreasonable requirements that they stipulate you require when turning up.

G.Slater

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Compact | Fiat 500l or similar
Easirent
Exeter Airport(EXT)
Exeter
United Kingdom
Reviewed: Mon, Jan 21, 2019
About Easirent: 7.7 /10
In side windscreen dirty. I was surprised when asked for £1,500 ‘deposit’ from my credit card. Many would not have the capacity to accommodate that request.
About QEEQ: 8.0 /10

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