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Search for Easirent Car Rentals in Glasgow

Appalling customer service from Easirent.

Reviewed: Tue, Sep 21, 2021
About Easirent: 6.0 /10
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
About QEEQ: 8.0 /10
Fiat 500 image
Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Mini | Fiat 500 or similar

Relevant Reviews on Easirent in United Kingdom

Upton Newton

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Easirent
Edinburgh Airport(EDI)
Edinburgh
United Kingdom
Reviewed: Tue, Oct 9, 2018
About Easirent: 10.0 /10
I recommend buying insurance from the car rental company. QEEQ's own insurance requires you to pay upfront and the rental company also needs a £2000 deposit, which is locked for a long time. I had an accident this time, and fortunately, I thought the deposit was too high, so I bought comprehensive insurance for £200 from the rental company. When the accident happened, I called the rental company directly. It's impossible to reach QEEQ's customer service on the phone. If they charge customers, but can't provide the service, why make it difficult for people abroad?

T.Carlo

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Economy | Ford Fiesta or similar
Easirent
Bristol Airport(BRS)
Bristol
United Kingdom
Reviewed: Mon, May 16, 2022
“The Magnificent 7”
About Easirent: 9.0 /10
Super efficient ! Thank yu Mrs Angelica
About QEEQ: 10.0 /10
I called from airport to get help and a gentlemen gave me all info i needed Thznk u
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A.Haye

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Economy | Ford Fiesta or similar
Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Reviewed: Mon, Aug 12, 2019
“The car was fabulous.”
About Easirent: 10.0 /10
I was given another car as the Ford Fiesta was in an accident. It would have been helpful to have a manual. It was not made clear that I could bring back the tank empty as I had paid £65.00 upfront. I brought the car back about 90% full but wasn’t offered a refund - just a shrug of the shoulders. Perhaps a cold drinks or tea and coffee machine.
About QEEQ: 9.0 /10

p.dugdale

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Mini | Toyota Aygo or similar
Easirent
Manchester Airport(MAN)
Manchester
United Kingdom
Reviewed: Thu, Jul 4, 2019
“overall very positive”
About Easirent: 9.0 /10
mark on the counter was one of the most helpful staff I have come across in all the rentals companies I have ever used , he went out of his way to make it a very good rental experience, the pickup from the airport took a while but luckily I wasn't in a rush so I was ok with it but if I had have been it would be a different story. drop off meanwhile was great as the transport had just pulled up at the rentals place as I had finished returning the car
About QEEQ: 9.0 /10

F.Doctor

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Economy | Volkswagen Polo or similar
Easirent
Edinburgh
United Kingdom
Reviewed: Tue, Jun 11, 2019
“Won’t recommend”
About Easirent: 5.3 /10
Didn’t get the car we booked. Waited more than 45 minutes to get a different car. Counter staff scared us into buying insurance. Guy who handed over the car just gave the keys. He didn’t show operations of the car. He didn’t show mileage recorded. Fuel gauge was @ 75% mark. When complained, I was informed that in this car this is max. But when I returned the car, the indicator went to full. I have been cheated for more than 10 pounds of fuel. Didn’t offer to drop to waverly station.
About QEEQ: 8.0 /10
It’s fine

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