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Appalling customer service from Easirent.

Reviewed: Tue, Sep 21, 2021
About Easirent: 6.0 /10
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
About QEEQ: 8.0 /10
Mini | Fiat 500 or similar

Relevant Reviews on Easirent in United Kingdom

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Economy | Ford Fiesta or similar
Reviewed: Wed, Aug 21, 2019
“Fine apart from the chaotic collection”
About Easirent: 7.7 /10
The car was fine, the challenge i faced was only with the collection process - had to use the kiosk first which failed and ended up trying three machines before finally having to go to the counter to finalise payments. Then was instructed to go to the front desk with a sheet of paper with a number on it. Was then told that i had to go back to the room with kiosks for collections, then back to the front counter when staff realised i'd been through the pre check in process, then to the waiting room until called. once called the car was still dirty so was told to go back and wait until cleaned then called again and was provided with a completely different car. Overall very disorganised so my score doesnt reflect my actual impression as all the scores above relate to things other than the collection 'process' which i found to be very disorganised.

S.GOLDSTEIN

View more >
Full Size Van | Volkswagen Sharan or similar
Reviewed: Thu, Aug 1, 2019
“Nice upgraded vehicle- really used the extra size.”
About Easirent: 8.3 /10
Great car for our needs
About QEEQ: 10.0 /10

M.Pinto

View more >
Mini | Toyota Aygo or similar
Reviewed: Thu, Jul 25, 2019
“A fraud! Avoid it!!!”
About Easirent: 2.0 /10
It's a fraud. I wanted to pay with a debit card. They said that it was okay but I had to provide certain documents and have a 0 excess liability. I did what requested, but at the moment of renting the car I discovered that they wanted a new insurance to be taken (with them) and very expensive (three times the entire rental). The terms and conditions are not clear because they just mention a 0 excess liability (which I had). The client service I contacted didn't say anything about this new insurance. In sum, it's a fraud! Stay away from it!!!

View more >
Mini | Toyota Aygo or similar
Reviewed: Tue, Jun 11, 2019
“cheap and cheerful”
About Easirent: 6.0 /10
£5 for a car... Cant complain too much
About QEEQ: 10.0 /10
excellent service

A.Motin

View more >
Luxury | Mercedes-Benz E Class or similar
Reviewed: Fri, Apr 19, 2019
“I booked a car which i was told it was not available. Getting a refund proved very difficult.”
About Easirent: 2.0 /10
Great inconvenience caused on the collection day.

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