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Search for Easirent Car Rentals in Glasgow

Appalling customer service from Easirent.

Reviewed: Tue, Sep 21, 2021
About Easirent: 6.0 /10
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
About QEEQ: 8.0 /10
Fiat 500 image
Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Mini | Fiat 500 or similar

Relevant Reviews on Easirent in United Kingdom

Theodore MacAdam

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Easirent
Newcastle Airport(NCL)
Newcastle Upon Tyne
United Kingdom
Reviewed: Thu, Mar 8, 2018
About Easirent: 2.0 /10
Terrible attitude, especially since the location is far from the airport. We had to wait an hour after arriving at the airport and could only contact them through Hertz's staff. It was even worse on the return trip; a small scratch on the front bumper required compensation forms, which took almost an hour to fill out because both an employee and the boss couldn't find the forms. This nearly caused us to miss our flight. After protesting, they even threatened us to get a taxi ourselves (our luggage was already in the car ready for drop-off). This scared my son, who didn't understand why I was fighting for my rights! Awful service.

T.Serghi

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Compact | Ford Focus or similar
Easirent
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Mon, Sep 18, 2023
“Stress free!”
About Easirent: 10.0 /10
The manager at this branch was a legend! Made everything clear about the policy’s for protection had my car ready within 10 mins. He would be the first person I’d send people too for a hire car and I will defiantly be using them again.
About QEEQ: 10.0 /10
Great smooth systems

Jo1971

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Economy | Ford Fiesta or similar
Easirent
Leeds Airport(LBA)
Leeds
United Kingdom
Reviewed: Wed, Nov 27, 2019
“Another great experience”
About Easirent: 10.0 /10
Great service yet again from the Easirent team
About QEEQ: 10.0 /10
Smooth service all the way through as usual

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Intermediate | Vauxhall Insignia or similar
Easirent
East Midlands Airport(EMA)
East Midlands
United Kingdom
Reviewed: Thu, Sep 26, 2019
About Easirent: 8.3 /10
Cars are a bit scruffy and have an terrible air freshener it’s gives you bad headaches. But the prices and good. Put the air fresh in the glovebox and open a window. Rest location at the BP station in Donnington Services
About QEEQ: 10.0 /10

S.Read

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Intermediate | Vauxhall Insignia or similar
Easirent
London Stansted Airport(STN)
London
United Kingdom
Reviewed: Tue, Feb 12, 2019
“Excellent value, excellent service”
About Easirent: 10.0 /10
Excellent and no hard sales pitch for extra insurance which you usually get with hire companies. Would recommend to all and will definitely be using again
About QEEQ: 10.0 /10

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