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Search for Easirent Car Rentals in Glasgow

Appalling customer service from Easirent.

Reviewed: Tue, Sep 21, 2021
About Easirent: 6.0 /10
I have never left a review before (good or bad) but my experience with Easirent was so bad I had to. After experiencing an issue with my credit card I was forced to pay for added insurance that I didn't want, with no help or flexibility or suggestions from the counter staff at all, who was visibly delighted to be taking an extra £120 for a service I didn't need or want (despite me offering to pay the full £1600 deposit instead). Later, when trying to contact Easirent to confirm drop off / shuttle arrangements (on a Friday morning) no one answered any of the phone lines, despite multiple attempts throughout the day. On arriving at drop-off, we were told 'the driver hasn't turned up today, so you'll have to get yourself to the airport' - no hint of paying for the taxi, or even calling a taxi on our behalf. Genuinely the worst customer service of any kind I have ever received. I hope my experience was a one-off, but I somehow doubt it.
About QEEQ: 8.0 /10
Fiat 500 image
Easirent
Glasgow Airport(GLA)
Glasgow
United Kingdom
Mini | Fiat 500 or similar

Relevant Reviews on Easirent in United Kingdom

P.Beddy

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Full Size Van | Seat Alhambra or similar
Easirent
Gatwick Airport(LGW)
London
United Kingdom
Reviewed: Fri, Sep 13, 2019
About Easirent: 6.3 /10
I had 2 people with limited mobility travelling with me. The car was supposed to be ready from 3pm, and it was 4.50pm when it was ready. 10 minutes for it to be ready became 1 hour. Car was waiting to be cleaned, while other cars that were not waiting for rental were being cleaned. Staff had no interest in expediting the cleaning of the car until I eventually lost my patience. A very bad customer service experience.

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Compact | Ford Focus or similar
Easirent
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Wed, Sep 4, 2019
“A stressful experience exacerbated by the counter staff”
About Easirent: 6.3 /10
Would never use this company again
About QEEQ: 7.0 /10

R.Yendall

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Economy | Ford Fiesta or similar
Easirent
Birmingham Airport(BHX)
Birmingham
United Kingdom
Reviewed: Thu, May 9, 2019
About Easirent: 7.0 /10
Totally ripped off. On return, they pointed to tiny (2-3mm) stonechip in the windscreen and charged £135 for damage, despite my insistence that this hadn't happened during my rental. On returning home I was able to view the original condition report in better light and could see this chip was actually already marked on the sheet. But despite sending them proof of this, they refused to refund the damage charge. I can only conclude that they are purposely operating a business model based on insurance fraud and ripping off customers. AVOID AT ALL COSTS!

M.Bushby

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Compact | Fiat 500l or similar
Easirent
Leeds Airport(LBA)
Leeds
United Kingdom
Reviewed: Tue, Apr 2, 2019
“Would never use this company again.”
About Easirent: 6.3 /10
Short staffed caused much inconvenience!!! Took hour and a half to pick us up at the airport then another half hour before actually driving away, could have got a bus to our destination in this time!! Tried to convince us to take out "extra" insurance as not covered on the one originally sold to us (as usual for hire car companies!!) Promised a free upgrade for the inconvenience and also extra fuel, Upgrade was the car we probably would have got anyway and we paid over the odds for the fuel as full to empty but still took it back half full so the company profited all round!! On dropping off our car at the airport, short staffed AGAIN (even though 1 staff serving 1 customer - took an age as the customer was being ripped off as was told there were previous rental issues even though there wasn't) and then asked to take the car to Travelodge and walk in freezing wind from there to the airport. NOT A GOOD FIRST TIME EXPERIENCE!!!!

G.Legoff

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Premium | Volvo XC60 or similar
Easirent
London
United Kingdom
Reviewed: Sun, Jan 13, 2019
“It ended being the most expensive car hire I have ever made.”
About Easirent: 3.7 /10
They forced us to upgrade by 2 categories because they didn’t have the car we originally booked. We have to wait an hour and the car was dirty.

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