We booked a Dodge charger. However, when we got to Thrifty, they did not have a Dodge Charger available. However, after reviewing our booking confirmation they were able to locate a Mustang GT at a different location. We appreciated the efforts made to get us a satisfactory vehicle. the whole process did, however, take considerably long that we planned for since we had to wait for them to get the vehicle from a different location.
The car pickup is not at Terminal 3; you have to take the skytrain to Terminal 1. There was a minor scratch on the lower right front corner, so I took a photo. When returning the car, the staff exaggerated and said it would cost seven or eight hundred. They told me the amount would be deducted from my credit card. I informed them that my rental insurance covers all costs and asked them to discuss it with my rental company.
1. Forced additional charges for insurance at the site, no car provided if not accepted; 2. No response from customer service when calling; 3. Post-travel coordination with the rental platform was unhelpful, issues were passed on to the rental company, claiming lack of on-site evidence. Are we supposed to take photos or videos of foreign staff? 4. Extremely slow response, took three months to get a dismissive reply, stating the issue couldn't be resolved.
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