For canadiens paying insurance extra. Plus deposit of 2000$ gas 1\4. Did not clean the car

IT WAS A NIGHTMARE FROM THE TIME I WALK INTO THE OFFICE. STAFF UNPROFESSIONAL TO SAY THE LEAST NOT ONLY WITH MY EXPERIENCE BUT ALSO WITH OTHERS.

This is an scam!!! You end paying much more than the amount quoted. Insurance policy is the worst. They force you to buy their insurance even when you do not need it. And you can not cancel your reservation because they refuse to do it there and their automated system goes over and over to the selection option. Cancel your reservation is impossible. Do not rent cars with this company, they are liars. And they don't give you the car you selected even when you have paid more than standard.

Never took the rental. Went next door to sixt and had a great experience!

Do not rent from these people. They charged me insurance that was not required and wouldn't allow me to explain that I was already covered by my own insurance. The worker at the counter lied about the insurance coverage thus I paid almost twice that I should have. I would never never rent from this agency again - they have no business ethics.

To our surprise Rightcars did not accept our insurance coverage from Canada. we were requested proof of coverage from a US insurance company therefore we were obliged to pay an extra $204.00 US to keep us covered. We have been travelling for over 12 years and it is the first time we encounter this problem. Other rental companies accept that we are covered by an insurance company from Canada. Even though Our insurance company sent them proof of our coverage they did not accept. FIRST AND LAST TIME WE BOOK WITH RIGHTCARS.