Auto en buen estado, nada fuera de lo normal, trato amable y rápido, podría ser un más rapido

Very satisfied.

Very satisfied

Not bad, very easy to locate. Overall experience was good, no one tried to sell additional insurance. The car pickup was smooth. On the way to Carmen, I encountered police who stopped me and said, 'Friend, you're driving too slow at the intersection, that's a $200 fine.' I explained that I had just arrived due to a delayed flight and didn’t have cash on me. The officer asked how much money I had and mentioned that any currency would do. I said I had none, then he said he would confiscate my driver’s license and I could retrieve it in Tulum. I agreed, but he asked again if I had any cash on me, to which I shook my head. Finally, he gave up. The car return process was smooth. Your company is quite large and part of the Mas group—highly recommend using them.

I was told that I needed to purchase additional third party liability insurance (Despite Qeeq including it on my voucher). They said only $750,000 was included, but I needed $3,000,000. When I was given a receipt, it only showed this as a car upgrade. I asked for a receipt, they said all I could be given was what I already had (with no mention of additional insurance). Cost was an additional $188CAD

Qeeq was really great with whatsapp messages and support, especially concerning the additional insurance that I was told I needed by Mex. They provided quick and helpful information.

Customer service at MEX was great. One of the few times we didn’t get hassle about insurance, fees etc. I would definitely use them again