Europcar did not accept my insurance letter and charged me 250 dollars for insurance that I had.

The service was great, but the location was a bit hard to find.

Only one person was at the counter, and we waited nearly 40 minutes to be attended to, only to be told that the car we reserved wasn't available and would only be back the next day. We agreed to change to another car and even accepted the $1500 deposit in USD, but the POS system didn't work, forcing us to cancel the rental and use a taxi instead. We called the rental company, incurring international call fees, to cancel the booking but were told it couldn't be cancelled immediately as it was past the pick-up time. The process would take 1-2 days. On June 16th, we were told by the rental company that they needed more time to coordinate with the car rental company! Left with no other choice, we had to wait patiently for the company to resolve the issue and hope not to be disappointed again!

We rented a car in Guanajuato. We mentioned that we were going to Mexico City, which has driving restrictions. The staff promptly helped us apply for a 'city entry permit,' and our journey was smooth without any issues. The staff member also advised us not to give money if the police asked for it, suggesting we call them instead to handle the situation. Returning the car was quick, and although we didn't wash it, it wasn't really dirty. After returning the car, they even gave us a ride to our terminal.

Al llegar por el auto se me hizo saber que para Europcar el seguro que había contratado por AXA no era valido y que solo tenia responsabilidad civil para terceros. Que si me lo queria llevar deberia dejar un depsoito de 14,000 USD o su equivalente en moneda nacional o contratar un seguro con Europcar de 1,207 pesos por los 2 días. Por tal razon me vi obligado a pagar este segurio adicional a pesar que con QEEQ habia pagado mi seguro.

La experiencia con QEEQ siempre ha sido satisfactoria pero no hay comunicación entre cliente, aseguradora y QEEQ, ya que esto que me paso que me solicitan dejar un desposito de 14,000 USD o pagar un seguro cuando ya lo había contratado NO DEBERIA DE SER. Por lo que pido la devolución de esta cantidad porque al final pague DOBLE SEGURO. Adicional se me habia hecho saber que tenia un bono por 30 USD en mi proxima reserva y cuando hice este reserva esta posibilidad de uso no me fue posible aplicarla. Espero devolución del este pago doble de seguro.

Car was mechanically sound, but body was a little beat up!