Hassle-free & above expectations

The overall service was quite good and I'm satisfied.

Rude service, “supervisor” who “served” us should be dismissed- if I acted how she did in my job, I would be.

I ordered a small van but on pick up was given a Volkswagen transporter which was far too big for my purpose. The passenger seat was very uncomfortable.

I get the VW Polo instead of Ford Fiesta, which is totally fine with me, the car was in great condition. The counter staff is friendly and work fast, However I have to spent more than 40 minutes waiting as there's a group of tourist picking up two cars before me and there's only one person in that group who can speak English and he has to translate every word the staff said to his friend (it's uncontrollable factor, nothing to complain on the staff.) The counter operating hour is rather too short, only 8am - 3pm.

Like: Hire desk easy to find just after carousal, friendly and helpful guy on the desk. Less than 5 mins walk to pick up car which was on the airport – however the walk is not covered so you are exposed to all the elements! Car was easy to find there was more damage on it than advised, I would recommend that you check just to be on the safe side and as not to incur further costs, although this was quickly resolved by the staff on site and we were on our way!! Same on return quick and easy drop off.
Dislike: That the car had more damage than stated on the paperwork originally provided - this should be more accurate