Hassle-free & above expectations

Avis and Budget are the same company, so it doesn't matter which one you book. I chose QEEQ's full coverage insurance, so I could say no to the insurance recommended by the rental company.

Collection was easy, only thing not happy about was that when I book I was told that I didn't need a credit card but I did and was charged extra for insurance

Got an “upgrade” to a larger vehicle, but would’ve preferred the smaller one on the UKs tiny roads. Staff were great.

Yes. Great van

The car provided was totally unacceptable. Unfortunately numerous issues I noticed shortly after leaving the rental location. The car was dirty inside and out, significant damage to the exterior, and was not full of fuel (despite being marked otherwise on paper) - essentially the car was clearly not prepared for hire. After booking a medium hatchback I was provided with a 1.0 ltr Fabia estate which had some mechanical issues. Due to lack of "availability" at my local branch I had to drive 60 miles to get it replaced. Definitely won't be renting with Avis/Budget again anytime soon.