Worst rental ever! Will never go back

They made us wait for 30 minutes outside the airport in 90 degrees before they sent someone to pick us up. Then they asked to show insurance declaration page otherwise they wont rent me the car. I showed them my insurance proof plus coverage etc but they were not convinced and forced me to buy insurance from them which cost me $170 extra and the total cost to rent the car reached $240 for 4 days which is totally ridiculous. They showed me its part of the agreement that is hidden somewhere down the 3 different pages and in the middle of a huge document. There is no way people are going through every page and line when they rent something on any website. If you have some exception, you must show it in the very front page in bold so people notice it but instead you do it intentionally so as to get money from your customers. Additionally, the girl was also pursuing hard to rent me sun pass while I already had my own ezpass with me. She told me ezpass is accepted only at few places and not everywhere which is a total lie. In fact, there is only florida turnpike which does not accept ezpass otherwise anywhere else you go it is accepted. All this things made my experience very bad and rest assured I am not going to rent from them again in the future. They are a thief.

My whole experience with the Orlando routes office was poor all around . The only good part about the experience was the driver who picked me up from the airport was very nice

Hi, it was the first time that I was told by any car rental company that they would not take the car insurance on a credit card. I heard that in Mexico, but never in US.

Lady we set rental up with EXTREMELY RUDE, left us at counter 20 minutes, no explanation. Talking down to us entire time. VERY high pressured and RUDE

Dislike: The reservation did not say the shuttle name Route. I was looking for Essy Car Rental. I waited 45 min until I asked what color the shuttle was and they told me look for Route,