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We will never use Ace car rentals again, it left a very bitter taste in our mouths.

Reviewed: Fri, Apr 10, 2020
About ACE Rental Cars: 6.0 /10
The puck up went smoothly, and the car was fine, but we will never use ACE car rentals again because at the drop we left the car unattended and we believe a member of staff threw stones at the windscreen and chipped it. It did Not have any chips in when we returned the car, especially directly in front of the drivers face, when it was pointed out as we went back out side the windscreen chips were clearly visible, and I would have noticed these over the 21 day rental, and we were asked if we had photos of the windscreen but why would we take photos of a perfectly good windscreen ??
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on ACE Rental Cars Melbourne Airport

M.Hardman

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Compact | Hyundai i30 or similar
Reviewed: Wed, Aug 28, 2024
About ACE Rental Cars: 8.0 /10
Counter staff was very good
About QEEQ: 8.0 /10

Tobey Crichton

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Reviewed: Sat, Jul 18, 2020
About ACE Rental Cars: 10.0 /10
The international company is very efficient with the car rental and return process.
About QEEQ: 10.0 /10

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Compact SUV | Mitsubishi ASX or similar
Reviewed: Mon, Apr 8, 2024
“Very smooth experience.”
About ACE Rental Cars: 9.0 /10
We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.
About QEEQ: 10.0 /10
Super easy to use and a far superior price to anything else.

N.Welsh

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Wed, Oct 23, 2019
“Amazing”
About ACE Rental Cars: 10.0 /10
Excellent service overall. Very happy from the pickup right through to the drop off. They cared for my safety and upgraded my vehicle due to a fault. AAA+++
About QEEQ: 10.0 /10
Love the app

K.Kaur

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Mon, Jul 29, 2019
“Bad experience with ACE”
About ACE Rental Cars: 4.3 /10
The customer service of Ace is very poor. Michael and Jake were very unhelpful and showed no interest in job. Jake was very rude and refused to come out when I had to ask something about the hand break. He said its not his responsibility. All I did i asked to show the hand break as it was at the foot site. A smirk on the face and doesn't care attitude. I have given back the another car I rented the last week 6 days back and bond payment of that car is not yet released. I am still chasing them. Never going back to ACE.
About QEEQ: 10.0 /10
Great, thank you Easyrent cars. Please remove ACE from your list.

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