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Asked for car to drive in Switzerland but got car without winter tires

Reviewed: Wed, Mar 27, 2019
About Europcar: 7.0 /10
Had to pay an additional Eur 200 for a car with winter tires. Had asked specifically for a car to drive in Switzerland. At the desk I was informed that driving the car I got in Switzerland was not allowed since it had only summer tires. Driving this car in Switzerland could result in fines and liability. But “you can pay extra for another car” staff then told me. I felt tricked and forced to pay extra.
About QEEQ: 8.0 /10
Mini Van | Renault Scenic or similar

Relevant Reviews on Europcar GENEVA AIRPORT FRANCE

Xavier Wright

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Reviewed: Wed, Sep 4, 2024
About Europcar: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

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Economy | Citroen C3 or similar
Reviewed: Thu, Feb 21, 2019
“Awful, scammed and so much paperwork to claim back just €35”
About Europcar: 6.7 /10
Had to pay double at the counter for winter tyres, then lied to about a scratch at the end not being charged after I said it wasn’t me

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Compact | Ford Focus or similar
Reviewed: Wed, Feb 20, 2019
About Europcar: 6.0 /10
This booking was for a car with summer tires in winter in Switzerland where it is illegal to drive without winter tires. We had to pay an additional £120 for a car that was safe to drive in winter.

Y.Jurgens

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Compact | Ford Focus or similar
Reviewed: Sun, Jan 20, 2019
“Had I know the additional expense of winter tyres it would have been cheaper for me to get a coach t”
About Europcar: 7.0 /10
The car did not have winter tyres despite me making it very clear I was going to a ski resort. I had to pay extra for the winter tyres when collecting the car.
About QEEQ: 10.0 /10

S.Heal

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Economy | Citroen C3 or similar
Reviewed: Sun, Jan 20, 2019
About Europcar: 9.0 /10
It would have been helpful at time of booking to be told it didn't have winter tyres rather than being told 30euro a day for winter tyres
About QEEQ: 10.0 /10

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