Awful, scammed and so much paperwork to claim back just €35

Because Geneva is on the border of Switzerland and France there are two drop off locations, which are not very clear at the airport. We eventually found one but it was on the Swiss side and were told that they would charge use CHF 300 to transfer it to the French side. Following direction on a bad map we were given we eventually found the correct one about an hour later!

Waited ages and the lady at Geneva took ages serving us. Only 1 person at the counter which was ridiculous and another hour wasted. We've always hired cars and this has been the worst experienced we've received so far.

Counter staff were fab. Tried hard to explain the drop off process- unfortunately the address does not correlate closely enough to the drop off site. We found it but we’re lucky we left enough time.

This booking was for a car with summer tires in winter in Switzerland where it is illegal to drive without winter tires. We had to pay an additional £120 for a car that was safe to drive in winter.

As above. As we were in a resort often used for people going skiing I would expect these to come as standard as a matter of safety.