very good and fast service, the car was exactly as described!

Friendly

Very poor company with young untrained staff lacking fundamental knowledge of the business. I wanted the insurance but the staff denied it and put it on my credit card coverage with no clear reason other than their inability to sell insurance. I got charged for mileage yet EasyRentCars indicated there is 2,500 kms within the rental price. My kms made was approx. 370 kms. I was charged $0.2/km for 1,323 km then an email was sent indicating a partial refund, however, no refund showed on my credit card. I had to call and the issue was not resolved until now. I had to dispute the transaction from the credit card and I'm still awaiting a final resolution. This is one day after I got the car and used it already. Also, I booked a standard car (Corolla) and I got a smaller car (KIA Soul). The staff indicated they can't guarantee the brand. I accepted the car as I needed it for work.

Waiting time for shuttle to and from airport was a long time

Everything about the rental carloved the booking platform and iI was great except for the fact that they need more personal at the pick up point. There was a long line up when we arrived to pick up which took a long time to get through. Once we got to the front of the line the process from then on was good.

The booking platform was great to use and I even ended up with a price reduction.

The pick up van took over 30 minutes, as you will read in many reviews. If you are prepared, it's well worth the wait given their prices. The car I was shown had a windscreen crack and other damage, but they were happy to change it for a newer one straightaway. No other issues, prompt paperwork at return and no surprises.