very good and fast service, the car was exactly as described!

Although very busy the staff was excellent in maintaining a constant flow.

Better info on pick up location at the airport

The wait time at the counter was more then 2 hrs

The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!

The platform was good and price protector was great. However, when flights were cancelled due to weather in New York, we had to simply cancel and rebook so the price was not as good. Needs to be easier to shorten and/or extend without completely cancelling and starting over.

Staff were friendly and proficient, although understaffed at counter resulting in a long wait after an already long day.

Worked well.

Like: Friendly and very helpful staffs, great price for the vehicle
Dislike: It would be great if there's more car model to choose