Awesome car at an amazing rate

I filled in the wrong return time when placing the order. After picking up the car, I realized the return time was set 3 hours earlier. I informed them about this but wasn't assured, so I reiterated the issue via WeChat. When returning the car, they charged me over 400 because I returned it 2 hours later according to the order time and penalized me with two days of rental fees. What a terrible experience.

Poor service and bad experience affected my trip mood. The rental company is run by a Chinese, small in scale and ground. During the return, we had to move our stuff three times from the car. The road to Twelve Apostles Hotel was not very good, some mud splashed on the back of the car. The rental company insisted we wash it. They said we could use their water to wash it ourselves, but they claimed several cars were waiting for a wash, and directed us to a nearby self-service car wash which cost 11 AUD after waiting. Strongly not recommended. If possible, definitely use a larger chain rental company.

They were so easy to deal with it was so good just how I like it

Awesome booking system I will def. use your service again

The counter staff was nice and helpful, it’s the condition, age and dirtyness of the car that was not acceptable...

Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.