Two hours to pick up car!

Worst rental experience ever had. The company required a supplemental liability insurance of $25.99 per day when I picked up the car. It left me no choice but to purchase it.If it was mentioned when booking, I would never choose this one or at least rent for less days. Cost me around $130 on more supplemental liability insurance and the cost is more than the rental fee. Be careful .

The car was cool, the Volt plug in didn't work. Service was long but staffed was trying it seems. Still disappointed in their California office though.

I was unhappy with the customer service as I was quoted with one price upon booking and when I arrived at the counter they made me take insurance that they said was not on my policy. After calling my insurance agent he said that he had never heard of being forced to take that. Then they “recommended” that I buy the sun pass for tolls saying we couldn’t pay for them on the highway. This is not the case, they just don’t take cash. Therefore, we spent $69 on sunpass when in actuality our tolls probably cost a total of $10.

Like: Great for the price
Dislike: I like everthing execept the remote door didnt come with the car and manual wiidow like old days

Like: Workers not trying to sell additional services to tack on extra cost. We were very pleased.
Dislike: No complaints