The long wait took time away from our vacation. They need to hire more help!!

j.vickroy

United States

Reviewed: Thu, Mar 7, 2019

About Advantage: 7.3 /10

The line to receive our car was ridiculous! And then when we did get to the counter they didn't have a car available for us so we had to wait another 40 minutes. The car had a nasty smell on the inside of it and did not smell fresh and clean.

About QEEQ: 10.0 /10

Compact | Nissan Versa Note 2 Doors or similar

7-day rental

Relevant Reviews on Advantage Phoenix International Airport

P.Cernohous

United States

9-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Sat, Mar 30, 2019

“Very confusing when going through the car rental expereince at the counter.”

About Advantage: 8.0 /10

Had to go back and revise my contract for I had requested no insurance coverage but it was included in my final contract. Same for roadside assistance. Misunderstood the counter agent on what was being offered. Had to contact them and have it dropped for I did not want this service once I had signed for the rental.

About QEEQ: 7.0 /10

J.Cantrell

United States

6-day rental

Full Size | Toyota Camry or similar

Reviewed: Tue, Mar 5, 2019

“Not good had to return to airport & exchange car. The 1-800 number on contract is in Guatemala”

About Advantage: 6.7 /10

waited over a hour to get waited on

B.Jones

United States

3-day rental

Full Size | Toyota Camry or similar

Reviewed: Thu, Feb 21, 2019

“Scratched Smelly Car”

About Advantage: 4.3 /10

The car has multiple drapes and scratches on exterior. Car interior smelled like a smoker owned the car. Right front tire began losing air first day after renting

United States

10-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Thu, Feb 14, 2019

“Biggest issue was finding the counter! Car was great!”

About Advantage: 7.0 /10

I got a great deal for a 10-day car rental! My little Mitsubishi Mirage was perfect for what I needed! Very economical! My biggest problem was actually finding the EZ/Advantage counter, but that might have something to do with where the shuttle dropped us off and the lack of proper signage.

About QEEQ: 10.0 /10

United States

3-day rental

Intermediate | Kia Forte 2 Doors or similar

Reviewed: Mon, Feb 4, 2019

“Wait time caused by several attempts to upsell.”

About Advantage: 7.0 /10

Overcharged after denying extra upgrades and drivers. Frustrating experience overall.

About QEEQ: 10.0 /10

The long wait took time away from our vacation. They need to hire more help!!

Relevant Reviews on Advantage Phoenix International Airport

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