Counter Service Terrible!

S.Graham

United States

Reviewed: Wed, Mar 20, 2019

About Advantage: 5.7 /10

I had prepaid for the rental. I still waited in line for 50 minutes. The Advantage staff member (Kenny) was not informative. I was very rushed through the process. Nothing was explained! If I don't initial and sign as directed I won't be able to rent the car? I was past an hour into the process by then and did not feel like starting over. I over paid $30.00 for the refueling because I refueled the vehicle before I returned it. The Refuel Purchase Option was not explained! I was just told to initial. I will not deal with Advantage again!

Economy | Toyota Yaris 2 Doors or similar

15-day rental

Relevant Reviews on Advantage Phoenix International Airport

k.bird

United States

14-day rental

Full Size | Toyota Camry or similar

Reviewed: Tue, Nov 19, 2019

“Very satisfied”

About Advantage: 9.7 /10

The car was a diesel that got very good gas mileage. The driver’s visor was broken when we picked up. Very satisfied with the service and car.

About QEEQ: 10.0 /10

Easyrentcars was good. We didn’t hear of any price drops.

T.Marks

United States

7-day rental

Full Size | Toyota Camry or similar

Reviewed: Tue, Nov 12, 2019

“I would rent from them again.”

About Advantage: 9.0 /10

Car windows were down when we got the car. When were got back in the car later after the windows were up, the car smelled like smoke.

About QEEQ: 8.0 /10

R.Sawatsky

United States

6-day rental

Full Size | Toyota Camry or similar

Reviewed: Mon, Feb 25, 2019

“We were not impressed having to wait in line for 3 HRS to get our car.”

About Advantage: 8.0 /10

Car was average when we finally got it after 3 hrs. in line. Staff did nothing to speed things up, at times making jokes about the wait.

About QEEQ: 7.0 /10

W.Gilchrist

United States

14-day rental

Full Size | Toyota Camry or similar

Reviewed: Tue, Feb 5, 2019

“Why prepay?”

About Advantage: 6.7 /10

Arrived at the rental kiosk along with about 20 other people who had been waiting over an hour. We were all PREPAID but they had NO cars for us. This was a disaster.

About QEEQ: 10.0 /10

Jesse Gow

United States

14-day rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Wed, Dec 26, 2018

“Quick online booking,zero communication between third party online and front desk staff”

About Advantage: 8.7 /10

Upon arrival i was very miss lead on the options i had previously purchased.at the time of of arrival i was told of no insurance,a small 3 cyl car and no discount for 1 day early return.i was charged a extra 300$ for insurance when clearly i had purchased it already online beforehand.myself being calm and asking what was the excuse for the extra charges,the front counter staff had zero explanation for extra charges and wasnt provided with honest straight answers on my paper work i had provided,they were just quick to get my credit card funds.being accomadating to my requests,they had “granted” me a complementary upgrade vehicle which was the exact one i had payed for online anyway. For the next 2 months i have once again booked my rental vehicle through you guys again hoping to see what future changes can be applied Jesse gow

Counter Service Terrible!

Relevant Reviews on Advantage Phoenix International Airport

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