Counter Service Terrible!

S.Graham

United States

Reviewed: Wed, Mar 20, 2019

About Advantage: 5.7 /10

I had prepaid for the rental. I still waited in line for 50 minutes. The Advantage staff member (Kenny) was not informative. I was very rushed through the process. Nothing was explained! If I don't initial and sign as directed I won't be able to rent the car? I was past an hour into the process by then and did not feel like starting over. I over paid $30.00 for the refueling because I refueled the vehicle before I returned it. The Refuel Purchase Option was not explained! I was just told to initial. I will not deal with Advantage again!

Economy | Toyota Yaris 2 Doors or similar

15-day rental

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George

United States

7-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Tue, Apr 2, 2019

“Good experience”

About Advantage: 8.7 /10

Service as good or better than big name renters

About QEEQ: 8.0 /10

T.kornbau

United States

10-day rental

Full-Size | Toyota Camry or similar

Reviewed: Sat, Mar 23, 2019

About Advantage: 9.7 /10

Had to wait over two hours in line to get to the rental counter. Way too long!

About QEEQ: 10.0 /10

r.buege

United States

11-day rental

Compact | Nissan Versa Note 2 Doors or similar

Reviewed: Sun, Feb 24, 2019

“i'm sure a common experience, the car i rented was unavailable. i was forced to take a larger car.”

About Advantage: 6.7 /10

car was fine, just not what i rented. why can't car rental businesses provide the "reserved" car i rented?

United States

9-day rental

Intermediate SUV | Hyundai Santa Fe or similar

Reviewed: Sat, Jan 26, 2019

“Arizona desert dash”

About Advantage: 7.3 /10

The billing that we got was very confusing. On our bill we were charged $421 for a refuelling fee at $8.99/gal. We returned the vehicle full of fuel as the bill states,so what is this refuelling fee? If the $421 is for something else then call it what it is, I even asked what it was but wasn' t given an explanation

a satisfied customer

United States

8-day rental

Intermediate | Hyundai Sonata 2 Doors or similar

Reviewed: Mon, Jul 16, 2018

“Simple is Great”

About Advantage: 8.2 /10

Like: The vehicle that I received was one that I like and it only had 12,000 miles. As a mid-size it had lots of tech bells and whistles, but didn't have an onboard GPS and console map display. Friendly staff that made it simple.
Dislike: Nothing you can really do about the location of the rental car pickup. It was OK but not really close to the airport.

Counter Service Terrible!

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