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Inappropriate vehicle offered as an “upgrade”

Reviewed: Sat, Mar 2, 2019
About Aucar: 5.3 /10
Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.
About QEEQ: 8.0 /10
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Economy | Nissan Micra or similar

Relevant Reviews on Aucar Aucar Mel airport

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Full Size | Toyota Camry or similar
Reviewed: Fri, Jan 3, 2020
“Terrible”
About Aucar: 5.7 /10
I didn't got the car I have booked for ( Camry ) and the counter staff tell that they will give me the smaller one ( Yaris ),of course I refused, then they offer me another one looks like a truck!!! So Bad. That took me a lot of time for negotiation and tried to solve the problem. Really not recommend this agent.
About QEEQ: 8.0 /10

G.Tan

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Economy | Nissan Micra or similar
Reviewed: Wed, Dec 11, 2019
About Aucar: 10.0 /10
Good cars, good service
About QEEQ: 10.0 /10

Harris Firmansyah

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Mini Van | Hyundai Imax or similar
Reviewed: Mon, Oct 21, 2019
“Awesome and convenient”
About Aucar: 8.3 /10
Friendly staff. Cheap rent.
About QEEQ: 10.0 /10
Very Very recommended, easy to use. Definitely will come back.
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W.French

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Mini Van | Hyundai Imax or similar
Reviewed: Wed, Aug 14, 2019
“very good”
About Aucar: 8.3 /10
Language was a small problem when talking on the phone. Address for the return is incorrect on the website/confirmation for return, staff member did say to return to collection point but didn't emphasise that it was different to confirmation text. Also staff had no idea where closest petrol station was to refill prior to return....told to google it!
About QEEQ: 10.0 /10
All good. Discount offers are in USD & I am in Australia so of no use!

R.Dyker

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Small SUV | Nissan Qashqai or similar
Reviewed: Wed, Mar 6, 2019
“Everything was good.”
About Aucar: 9.3 /10
My only minor criticism was that I didn’t receive the car that I ordered. Otherwise, the experience was great and I will use them again.
About QEEQ: 8.0 /10

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