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Inappropriate vehicle offered as an “upgrade”

Reviewed: Sat, Mar 2, 2019
About Aucar: 5.3 /10
Told I had an “upgrade” to a Jeep Cherokee which had serious damage to the left hand side of the vehicle. Stated I wanted a small car not a damaged SUV and informed they had no small cars and gave me a Hyundai. This car had serious understeer, accelerator would not engage when accelerating from stand still for 5 to 10 seconds then it would lurch forward. had only 1/4 of a tank. When I returned vehicle to “Tina” she said she would cover part of the fuel and knock $5 hire per day off. I would have much rather Ed the vehicle (or similar) that I had asked for and not had the condescending experience of being offered “an upgrade”. Car was not roadworthy for purpose and Tina, while giving a return, was still obnoxious with her attitude.
About QEEQ: 8.0 /10
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Economy | Nissan Micra or similar

Relevant Reviews on Aucar Aucar Mel airport

ZhenYu Choong

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Medium SUV | Mitsubishi ASX or similar
Reviewed: Sat, Dec 7, 2019
“Absolutely great”
About Aucar: 7.7 /10
There is a lady who is extremely rude and unkind. Other than that, it’s all good
About QEEQ: 10.0 /10
Good platform to book cars from different car rentals

J.Patel

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Compact | Hyundai i20 or similar
Reviewed: Thu, Oct 3, 2019
“Do not trust there commitment, might be cheap but definitely very law class quality”
About Aucar: 3.3 /10
Very shift people, gave me a big car with terrible cigarette smell then swap that car for big SUV, which is not my use. they push you to get what ever they have regardless of what you have booked. car looks good outside but inside dust and stain/sticky steering wheels, seats, door handle etc.

K.Lee

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Large SUV | Toyota Highlander 7 Seats or similar
Reviewed: Thu, Jun 6, 2019
“Great experience of car rental services.”
About Aucar: 9.7 /10
Exceed expectation. Helpful customer service & they provide great explanation. It would be better if Aucar has more branches in other cities in Australia.
About QEEQ: 10.0 /10
Good platform for car rental service. More discount Need to be given for members.

P.WONGVACHARAPAIBOON

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Mini Van | Hyundai Imax or similar
Reviewed: Thu, Apr 25, 2019
About Aucar: 7.3 /10
Their response is bad. I tried to call them to ask for the photos ofthe damaged part at the back of the van because I forgot to take photos. They said that I have to send email. I didn’t get any responses until now.
About QEEQ: 9.0 /10

U.Tariq

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Intermediate SUV | Nissan X-Trail or similar
Reviewed: Fri, Dec 15, 2017
“Great”
About Aucar: 8.6 /10
Like: The car was very clean and staff was really understanding

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