Large car rental companies provide professional service. There was a bit of a queue when picking up the car at the airport location, but returning the car was incredibly smooth. You simply park the car, an employee takes a quick look around the vehicle (30 seconds), and then confirms the payment is done. You can leave right away.

Satisfied

Satisfied, the company is legitimate.

Long wait to get the car and first representative with whom I spoke (on Sunday 29 @20:30) failed to be helpful with an issue I had related to the deposit.

It was hard to clarify with customer care representatives if another main driver would be insured by a reservation from my account.

We didn't get the car we reserved. They over-booked and we waited over 2 hours to even get a vehicle. The vehicle was different than what we wanted. After the entire experience, the drop-off location closed 5 minutes prior than they are supposed to and sent us to a different location. By the time we reached the location, our formerly full gas tank was no longer full so they advised us to drive 15 minutes away to re-fill it and come back to return. Upon return, they over-charged us for the vehicle and I need to get this sorted out. Europcar is not responding to my emails.