Seamless car hire

Booking easy. Price was only competitive as I had a voucher to use.

Staff had a good attitude.

Long wait to get the car and first representative with whom I spoke (on Sunday 29 @20:30) failed to be helpful with an issue I had related to the deposit.

It was hard to clarify with customer care representatives if another main driver would be insured by a reservation from my account.

It wasn’t obvious that Keddy and Europcar were the same company, but fortunately I knew this from reading the reviews. However, I still found the instructions lacking. Was very happy with the vehicle for the price.

We didn't get the car we reserved. They over-booked and we waited over 2 hours to even get a vehicle. The vehicle was different than what we wanted. After the entire experience, the drop-off location closed 5 minutes prior than they are supposed to and sent us to a different location. By the time we reached the location, our formerly full gas tank was no longer full so they advised us to drive 15 minutes away to re-fill it and come back to return. Upon return, they over-charged us for the vehicle and I need to get this sorted out. Europcar is not responding to my emails.