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Search for Discount Car & Truck Rentals Car Rentals in Dorval

Discount ruined my car rental experience

Reviewed: Thu, Feb 14, 2019
About Discount Car & Truck Rentals: 6.0 /10
My experience with discount was awful. I booked and paid for the car for a one week rental to be ready at 2:30 p.m. I arrived at 4:30 p.m. to pick up the car and was told that there was a problem. The vehicle they were supposed to rent me had not yet been returned by the previous client and they weren't able to reach him on his phone. After humming and hawing they asked me if I would be able to go to a different location to pick up the vehicle. As i had a trip planned and wanted to get on the road sooner rather than later I told them I would do whatever needed to be done to get a car. With that they attempted to make arrangements with other branches but without any luck. I had hoped I could pay a premium to park my personal vehicle at their location for the duration of the rental but was told that was impossible because they have a 75 vehicle fleet and so they dont have space. That itself made me laugh given with such a large fleet they didnt have a car for me for a booking I had already paid for. I took advantage of their offer to follow me back to my house to park my car and shuttle me back to their branch. They assured me by the time I got back I would be all set. When I got back they had a HYUNDAI ELANTRA ready. I paid for a full size car !!!! When I told them it wasnt the class of vehicle I ordered he went back on his computer in what I thought was an attempt to resolve the situation. Instead he looked at me and said "your reservation was 230pm....its 430pm ...its not our fault we dont have a car...if you were here at 230pm there would have been no problem" I PREPAID FOR A RENTAL FOR A WEEK. as far as I'm concerned that car should be there and ready for me to pickup at anytime during the rental period that I so choose. Their proposed solution was for me to sit and wait for a vehicle to be returned. At this point I was getting rather frustrated and as the branch closing time quickly approached I feared I was going to end up leaving there
About QEEQ: 10.0 /10
Full-Size | Chevrolet Malibu or similar

Relevant Reviews on Discount Car & Truck Rentals in Canada

Cora Hume

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Reviewed: Sat, Aug 25, 2018
About Discount Car & Truck Rentals: 4.0 /10

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Economy | Toyota Yaris or similar
Reviewed: Thu, Sep 19, 2019
“Good but needs to be cheaper and have more electric options.”
About Discount Car & Truck Rentals: 9.7 /10
Good job! But I haven’t received my bill yet. And the deposit hasn’t been unlocked from my credit card yet.
About QEEQ: 10.0 /10

C.Brar

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Economy | Toyota Yaris or similar
Reviewed: Tue, May 21, 2019
“Felt like I was lied to, probably won't book with Discount again.”
About Discount Car & Truck Rentals: 5.3 /10
Upgraded at the kiosk to an electric charge because I was told 1. Car has a range of 600km -- False, the car actually had a range of 450 km 2. Car is currently 50% charged -- False, the car was less than 20% in charge. I waited ~90 mins, to pick up the car. When I got it, it was undercharged and didn't have the range specified by the employee at the front desk.
About QEEQ: 10.0 /10

Henri

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Reviewed: Fri, Feb 22, 2019
“cheap winter tires that ruined my experience.”
About Discount Car & Truck Rentals: 6.3 /10
Car had very cheap quality worn winter tires. I had snow fall 3 days in a row. Couldnt move the car. I call Discount to report this and asked to be refunded. Still no news from them. I had to abandon the car at the parking lot of my company and borrow colleagues cars to move around instead. All other cars around could move except this one. The car was towed back to discount as it couldnt move on snow conditions. Very bad experience.
About QEEQ: 8.0 /10
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S.Wakely

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Economy | Hyundai Accent or similar
Reviewed: Sun, Sep 3, 2017
“Good experience”
About Discount Car & Truck Rentals: 9.2 /10
Like: The price. The staff at Discount. The car. I will use you again.
Dislike: Actually, I do have one comment. One cannot change the location when booking online. This seems to me elementary. I mistakenly booked the car at the airport and then found I couldn't change it. I had to cancel the whole reservation and start again. A bit backwards, don't you think? However, EastRent was very quick to answer my emails.

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