Insurance charges was nearly twice the cost of car rental. Sun-pass option is bordering on fraud.

No way everything was bad

Worst experience ever, never booking with this company again, and telling everyone i know never to book them either.

The platform was okay no issues

ABSOLUTELY AWFUL. Bait and switched, and claimed that Supplemental Insurance was required by law when it fact it was not. Bold faced lies from the car rental company, still waiting for my deposit return despite it already having been three days.

We are canadian and this was our first time with RIGHT CARS. With other car rentals, we don't pay extra for the insurance and we show proof of our canadian insurance. The person in charge would not let us pick-up the car because we were not insured with an american company. After a long discussion and being asked to make an authorization for 2000 $ on our credit card, I phoned EasyRentCars and registered a complaint. I called a friend to pick us up since we were stuck with no car. In a last attempt, the lady asked to see our voucher and finally said that the 2000$ was guaranteed by EasyRentCars in our voucher and finally let us go with the car.

You need to ask someone to call the rent a car for them to pick you up. They tell you to use the courtesy phone; but the phone doesn't work.