Happy

Our flight was delayed, and we arrived at the car rental place very late. They arranged a car to pick us up. We got a diesel Holden, which was excellent.

I forgot my driver's license, which was extremely embarrassing. Fortunately, aucar was understanding and rented us the car; otherwise, we would have been stranded.

Once we got served, the service was great - novel approach to establishing car condition at start of rental. They took photos of car exterior and sent them to me on what’s app.

Counter staff did not arrange for our pick-up from the airport. Even though they sent me an SMS the day before arrival with instructions to call them when we arrived, when I called them upon arrival, the staff did not know about our booking and made no arrangement to pick us up from the airport. Only after 2 phone calls later did they pick us up. When we arrived at their office, they did not have our car ready. Several excuses were made with no regard for the time we lost just waiting for the car to be ready. All in all, after our long flight, we got into our car 2 hours after the booking time.

The car I got was great but it was very dirty.