Great experience.

Sorry for the late review. I used QEEQ for the first time at the end of 2012. I booked a Chevrolet SUV with 800 miles on it through QEEQ from Dollar. Two hours later, it was flipped over at an intersection next to the west side police station in San Francisco. Thankfully, everyone was wearing seatbelts and no one was injured. The insurance I chose through QEEQ was very reliable. Dollar brought another car within 3 hours, and our trip wasn't delayed at all. I would give this car rental experience 6 stars.

I reserved my 3-week rental 6 months (!) ago. Arriving at 1am we with our 4 young kids had to wait over 1.5 hour in the cue at the counter. Only when picking up the car in the garage it turned out that my reserved class was not available. Having 4 kids and suitcases we need the LUX SUV class. The lady in the garage told me "come back tomorrow and we will see what can do..." I was not satisfied at all, but with 4 young kids needing sleep I decided to accept the VAN the gave me. The next day I returned and I was attended rude. The guy in the garage told me "to go to any another airport with a Dollar booth and maybe I would be lucky and get the car, otherwise I can't do anything". I did not accept and went up to the counter. A kind manager listened to me and promised me to arrange the requested car. After waiting another 2 hours I finally got the car I reserved 6 months earlier...…

Perfect

The woman at the leasing counter was very helpful and polite. She made sure I understood everything and even explained about how the tolls worked. When I picked up the car it was ready and waiting for me. It had a little bit of an odd smell but nothing that we could not live with for the whole weekend. Overall Customer service at Dollar rental was great.

Like: All of your staff were extremely friendly and personable.