Excellent

I picked up the car past 10 PM. Fortunately, I checked the car thoroughly and noticed damages that were not in the report. When I reported it to the staff, they just told me to take pictures and did not follow up. I trusted them, but when I returned the car, they tried to charge me for the damages. I showed them the photos and sent an email, but they still wanted me to pay for the repairs. This is unreasonable.

The counter staff was very nice. We originally booked a Qashqai, but they upgraded us to a Mercedes GLE due to unavailability.

I originally booked a Mercedes-Benz B-Class, but was given a Skoda Octavia instead. The difference is quite significant. The staff at pickup had a very indifferent attitude, saying take this one or there’s no car. Upon return, we were charged £135 for a minor scratch, plus a £35 handling fee. It felt like robbery!

Pre-check prior to hire was not rigourous enough - this resulted in me being charged for stowed tyre inflator. This was apparently missing on my returning the van. So it was missing when I drove the vehicle off - unbeknown to me. For stowed (therefore hidden) parts, rental companies should have checklist of items renters need to check before leaving the forecourt. Wholly unreasonable for hire companies to expect renters to have mental list of all hidden equipment (spare tyre, jack, high viz jacket, triangle etc etc) that they need to check before leaving so that they do not get charged excesses on return! I contested this with Hertz and they waived the charge fortunately. But unpleasant.

Like: Drop off in Inverness wasn't at the Airport but a shuttle bus was supplied, nice clean car and Glasgow sales staff were excellent