It was a great rental experience

Additional charges and various inexplicable taxes ended up being more expensive than the rental itself.

excellent customer service

I was promised a midsize car, altima or equivalent but given a carolla. The car was dinged up a bit a had a musty smell. Also, the maintenance warning was on in the car and it was given to me with an 8th of a tank of gas.. The rental was cheap but so was the overall experience.

Do better.

I do not understand why you even offered a car with a broken driver seat adjustment. You should only rent cars that are 100%.

I had to make a last minute reservation and Green Motion had the best prices available. But, we landed in Orlando airport ~ 5:30 am and had to wait over 30 mins to get the shuttle that would take us to the Green Motion location. At the location, there was only one couple before me in the line but it still took > 20 mins to complete the booking for them. There was a single operator to help people get their cars and she was having technical issues, still the wait seemed really long.