Good

The counter for processing car rental procedures is very efficient. The pickup is on the 4th floor, and the staff provided a detailed sheet marking all existing scratches on the car. The return process was also very efficient; the staff took a quick look and some photos to complete the inspection. Initially, I was worried they might nitpick, as reconfirming all pre-existing scratches could take some time, but this did not happen. I highly recommend this car rental company.

It's okay, but the insurance is too expensive.

Did not have the car that I requested. They said that Fiat 500 is too popular amongst thieves hence they gave us crappy Kia Picanto. The car was new but the motor was too small and not powerful enough. The pick up location is 10 minutes drive from Palermo airport. We had to call the pickup location and wait for 20 minutes to be collected. Then we spent another 30 minutes waiting for the car. All in all an average experience.

Only downside was the drop off, we kept missing the turning as it wasn't sign posted very well. The staff were extremely friendly, and spoke good English. Everything was good with the car, it was clean and exactly what we wanted.

Very easy to use, happy with the correspondence of emails reminding me of what I needed to take to pick up/ drop off. Easy to understand language.

I have never waited so long to get a rental car in my entire life! Over 2 hours, with not many people in line. While I liked the car, it was too big for our purposes, but I was so exhausted from the long wait that I didn't want to exchange the vehicle. I vowed never to rent with Ecovia again! 1 hour into the wait with no movement in the line. Still have not received an explanation or apology for what took so long!