Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 3, 2025
Destination: Cancun
After leaving the airport, there wasn't a separate Payless counter. Upon carefully checking the pickup details, I found out I needed to go to the Budget counter—they seem to be part of the same company. The shuttle bus took us to the pickup location, where we lined up to complete the registration process. There was absolutely no pressure to purchase additional insurance. After some routine procedures, I received a brand-new Kia equipped with CarPlay but no rearview camera or parking sensors. However, I adjusted quickly. Returning the car was also very convenient. Overall, a great experience—highly recommended!
View moreAugust 29, 2025
Destination: Monterrey
MEX used to have paper contracts, but now they have switched to an electronic system. After hiring a new team of employees, the service quality has improved noticeably—there’s less of the unresponsive attitude from before. Processes are now clearer, and communication is more systematic. That said, the training for new employees still needs to be improved. When selecting a vehicle, you need to be extra cautious to avoid being 'downgraded.' For instance, if you book a Kia Forte, make sure you get at least an Omoda O5, Jetta, or Nissan Sentra; otherwise, it’s considered a downgrade, so be vigilant! If you reserve an MG, it’s common to be given an MG5 or a KIA K3 instead. And if you get an Omoda, don’t get too excited—the car usually has over 20,000 kilometers on it and may have some minor issues like low tire pressure (you may need to inflate them at a gas station), damaged in-car equipment (CarPlay might not work, backup cameras could malfunction), and more. If you can deal with these minor issues, go ahead with the rental; otherwise, you’ll need to request a replacement vehicle. In conclusion, stay patient and enjoy driving in Mexico!
View moreAugust 28, 2025
Destination: San Jose Del Cabo
Iba con dudas del servicio, pero me sorprendió gratamente ya que tenían todos los datos de la reserva y no me solicitaron nada adicional
View moreAugust 15, 2025
Destination: Playa Del Carmen
Positive feedback
View moreAugust 12, 2025
Destination: Guadalajara
Pretty good
View moreAugust 1, 2025
Destination: Cancun
It was easy to find the shuttle bus location after landing. The driver was enthusiastic and took us to the rental car hall. There you need to get a number from the machine first. The staff handling the paperwork were relatively slow, and we waited for at least half an hour. However, the car pickup process was very smooth, with no upselling, and we got the car quickly.
View moreAugust 1, 2025
Destination: Cancun
Excellent service.
View moreJuly 27, 2025
Destination: Mexico City
No issues.
View moreJuly 22, 2025
Destination: Cancun
Efficient and great service.
View moreJuly 22, 2025
Destination: Mexico City
July 22, 2025
Destination: Monterrey
Good.
View moreJuly 2, 2025
Destination: Queretaro
Overall, quite satisfied. The pricing is relatively fair, and both pickup and drop-off are very convenient.
View moreJuly 2, 2025
Destination: Mexico City
The actual supplier was Budget. At the Mexico City airport location, the staff member, a woman, appeared stern but was actually very kind.
View moreJune 25, 2025
Destination: San Luis Potosi
Very satisfied, excellent service.
View moreJune 12, 2025
Destination: Mexico City
Very satisfied.
View moreJune 10, 2025
Destination: Cancun
June 6, 2025
Destination: Monterrey
The procedure was very convenient, allowing for self-service operations, which made it quite efficient. The service attitude was great.
View moreJune 5, 2025
Destination: Cancun
June 3, 2025
Destination: Mexico City
The service was quite good, with no upselling whatsoever. We simply paid the deposit and took the car. However, the vehicle was a bit old and worn out. I always thought Mexicans might be inefficient, but it turned out to be fine. Our car tire got punctured by a nail in Guanajuato. We contacted the local car rental office at 11 a.m., and since none of the local staff spoke English, we communicated via WhatsApp. By 1 p.m., they arrived at our parking spot, inflated the tire, then drove to a nearby repair shop for inspection and patched the tire. By 2 p.m., the car was returned to us. Considering the complete language barrier, the entire process was handled very satisfactorily.
View moreJune 3, 2025
Destination: Cancun
The car rental company in Cancun didn't overly push selling insurance, but they required a $6000 deposit. Even though my credit card limit was sufficient, the authorization was repeatedly declined. I wanted to cancel the reservation and negotiate with another company on the spot, but as soon as I stepped outside, they called me back and the deposit suddenly dropped to $800!
View moreJune 1, 2025
Destination: Cancun
Satisfied. Originally booked a Suzuki, but chose a Changan when picking up the car. Supporting domestic brands!
View moreMay 25, 2025
Destination: Monterrey
Driving to the US only requires an additional insurance fee of about $10; this company is my top choice. Other Mexican rental companies refund the deposit too slowly, sometimes taking up to a month.
View moreMay 23, 2025
Destination: Monterrey
May 22, 2025
Destination: Mexico City
There are dedicated reception staff at the airport who guide you to the shuttle bus. The store employees are straightforward and do not try to upsell. Staff provide an overview of the car's condition during pickup. Car return is quick and efficient without unnecessary procedures. Both the pickup and drop-off staff are very friendly.
View moreMay 22, 2025
Destination: La Paz
Tuve que volver a crear una nueva reserva porque no se puede extender contrato
View moreMay 21, 2025
Destination: Hermosillo
It's acceptable.
View moreMay 18, 2025
Destination: Puebla
Pretty good.
View moreMay 14, 2025
Destination: Tuxtla Gutierrez
Excellent
View moreMay 11, 2025
Destination: Merida
Satisfied
View moreMay 11, 2025
Destination: Guadalajara
The service was good and English communication is available.
View moreMay 8, 2025
Destination: Guadalajara
May 1, 2025
Destination: Monterrey
I barely had to wait when I arrived at the store, the staff were very friendly, and we could use a translation app to communicate when there was a language barrier.
View moreMay 1, 2025
Destination: Queretaro
This is my second time renting from this company, and overall, it was great. The process from pickup to return was quick, and there were no hidden charges.
View moreApril 25, 2025
Destination: Cancun
Pésimo servicio contratos engañoso y depósitos exagerados me quedo con muy mal sabor de boca
View moreApril 21, 2025
Destination: Monterrey
The overall service was excellent. I chose full insurance on the platform, so there was no need to purchase extra insurance in-store. However, it's a bit disappointing that it's rare to get the reserved car model.
View moreApril 21, 2025
Destination: Puerto Escondido
Renting a car was very convenient.
View moreApril 20, 2025
Destination: San Jose Del Cabo
No vuelvo a rentar En America Car rental. Me cobraron más de la tarifa con la que se supone que Reservé
View moreApril 19, 2025
Destination: Queretaro
April 10, 2025
Destination: Cancun
Very satisfied.
View moreApril 4, 2025
Destination: Monterrey
The price is the cheapest.
View moreApril 4, 2025
Destination: Monterrey
Great and convenient.
View moreApril 4, 2025
Destination: Cancun
Excellent
View moreApril 2, 2025
Destination: Cancun
Very friendly staff on the location.
View moreApril 1, 2025
Destination: Cancun
Fairly standard service.
View moreMarch 31, 2025
Destination: Cancun
Aside from the staff's persistence in promoting insurance, everything else was great. I had already purchased the highest level of insurance on the platform, but the staff kept recommending additional coverage, which was a bit annoying. In the end, I had to pay a deposit of over 50,000 pesos. Additionally, the car's fuel tank wasn't full when I picked it up, and I only noticed it after getting on the highway, which almost left me stranded due to low fuel. Fortunately, the issue was noted in the rental agreement, so technically there wasn't a problem. However, for those who aren't attentive or don't read the contract thoroughly, it could turn into a hidden pitfall. This can be especially troublesome for people who are not fluent in English.
View moreMarch 28, 2025
Destination: Merida
No hidden charges.
View moreMarch 27, 2025
Destination: Uruapan
Tarde un poco porque había problemas con el internet para llenar la aplicación
View moreMarch 26, 2025
Destination: Mexico City
Relatively friendly.
View moreMarch 19, 2025
Destination: Puebla
No me coincide lo que me cobraron con lo que realmente ponía
View moreMarch 15, 2025
Destination: Mazatlan
They don't have a telephone number to reach the counter at the airport and people who answers the phone from the general number are not well informed about the schedules and process, they couldn't even find my reservation.
View more