CAR RENTAL REVIEWS ON ENTERPRISE IN BIRMINGHAM

The car rental process was easy, and although the car was carefully inspected upon return, no issues were found. The deposit was refunded within 2 days. A great rental experience!

Bad

Better than GREEN MOTION. Rented a Buick LaCrosse, but it was quite scary without the parking sensors.

Simple process and smooth communication! The car is extremely new, a 2024 model, and very clean. Returning the car was very easy!

Like: Easy
Dislike: High excess Long walk to collect car after 24 hour flight with luggage & 3 year old

Terrible company. I booked a car for 9 AM, but due to some delays, I arrived 2 hours and 18 minutes late. They said there were no cars left. Such a big company doesn't even have one automatic car? And their attitude was awful, saying they only hold the car for two hours and after that you're on your own. The staff had a strange accent and gave unclear explanations.

Nightmare. Received car rental confirmation, but on the day of pick-up, they told me I couldn't get the car. Customer service mediation from Zuzuche was ineffective, and they refused to provide the car no matter what. Hotel and travel plans were already booked, but suddenly no car was available. What are we supposed to do? The Enterprise staff had a bad attitude, only saying 'No' and 'Nothing we can do,' with no intention of helping. Rushed to all major car rental companies in downtown, but all cars were sold out for that day. Finally managed to get the last manual car at a high price from Sixt in the suburbs after much effort. Currently still in the appeal process.

As I'm familiar with this type/model of car, it was what I expected. Initially though I was given an alterative car as the one I was suppose to have, had just been in an accident, but Enterprise sorted the replacement I should have had in reasonable time. Any issues I did have Enterprise were very quick & helpful to resolve. Generally enterprise & their staff were good & I'd be happy to use them again.

Generally quite well.

Very satisfied