The overall car rental process was very convenient, and they even upgraded the car on-site. The 9-seater vehicle was very spacious for 4 people. Returning the car was also very quick—just parked it in the designated spot and submitted the document.
The counter staff was good, did not try to sell additional unnecesssary insurance. Prompt service, car was ready. I did not get the car though. I booked an estate but got a small-medium SUV. Not sure if its an upgrade. In any case the most important to us was the luggage space. Thankfully we were able to just about squeeze ours in. I specifically booked an estate for the purpose of the luggage space.
About QEEQ:10.0/10
I am happy with the level of engagement even after booking. I was reminded 9f my booking, pick up and drop off process and locations. All very clear and makes it feel like I am not left on my own after the booking.
Overall, the service was quite satisfactory. They weren't particularly enthusiastic, but everything was well-organized, which is expected from a major rental company. The car was very new. They asked if I had already purchased insurance through the booking platform, and I confirmed that I had, including full coverage. The staff didn’t push further and simply asked me to sign the 'decline insurance' section on the Rental Agreement.
The staff had a very good attitude during pickup, didn't push any insurance sales, and there were no hidden charges. The inspection during return was very thorough; I've never experienced such a detailed check before.
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