CAR RENTAL REVIEWS ON HERTZ IN DUSSELDORF

takes long when drop the car back

easy to use

Although I chose full insurance for peace of mind, the insurance provided by Zuzuche is underwritten domestically, not by the rental office. This led to extremely poor service from the staff, who were not only rude but also refused to provide the requested car model and insisted on aggressively upselling their own insurance. They even threatened that if the car was damaged, compensation would start at a minimum of €1500. When picking up the car, I noticed several XC60s parked there, which felt discriminatory. The worst part was being charged a late fee, something I've never encountered before. Our flight was delayed by an hour, and then we had to take a train from Cologne Airport to Düsseldorf Airport, causing a total delay of 1.5 hours. We were charged over €30 for late arrival.

Couldn't find the Dollar location at all!

The service was good, but the cost for extending a few days is too high.

So thrilled with the upgrade!

Arrived at the rental desk within the reserved time but was told the original car model was unavailable and was asked to pay extra for an upgrade. There was no guidance to pick up the car.

Very satisfied.

The overall service was fine, but the car provided was very unsatisfactory. There was a significant difference between the two car categories. I rented a Mercedes CLA but was actually given a Citroën, which is a huge downgrade.

The pickup location was hard to find and there was no one to guide us. No staff was present when we arrived.

The car I rented in Pisa, Italy had its right front door lock damaged by a thief in a parking lot. Although I bought car insurance, I was not compensated.

The process was too slow.

The provided car model was not very satisfactory. It's unclear if it was an upgrade, but the power and fuel efficiency were not as good as the vehicle booked.

The store price was 30% higher than the website price, and service fees were not shown on the app. Afterward, the website was unhelpful when I tried to discuss it.

The car pickup and drop-off went pretty smoothly, not bad.

The car was very new, a Mercedes E-Class Estate with just over 10,000 kilometers. It was very stable even at top speed on the German autobahn.

Very satisfied.

I asked about the size of the car. They advised me to take Ford S-max instead Ford Mondeo I ordered. It's really good deal. Big and comfortable. It was easy to find the desk and the car.

After rebooking price became even better than expected.

Clear instructions and illustrations for the return process.

During pick-up, there was a car right there. So we just got in!

Satisfied